Wikipedia:Reference desk/Archives/Computing/2025 December 22
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December 22
[edit]Facebook support for unjust sanctions
[edit]For reasons I do not understand, it seems that Facebook has marked me as a spammer. Now almost all of my postings in groups require admin approval as potential spam, which of course causes most of them to be lost forever. Facebook does not give support for problems like these. Is there any way I can contact them meaningfully? --KnightMove (talk) 16:50, 22 December 2025 (UTC)
- I used Facebook's automated monitoring for an anecdote. I had to study it. The automated service can classify a user as a spammer. It doesn't require human oversight. It is automated. It is usually triggered when someone's account is compromised and used to spam Facebook with posts. The true owner doesn't realize that happened and wonder how they became a spammer. But, sometimes, the user is the actual spammer. Regardless, step 1 is to change your password and make sure you have 2-factor authentication set up. Then, use the help center to request a review. It is a semi-automated service. Usually, you will get an auto-reply and nothing else. It is possible a human will check your request and do something. Then, there is an oversight committee you can appeal to, but they won't accept your complaint. They handle other things. They get to choose which complaints to review and focus only on extremely weird and controversial things. Finally, there is a lot of confusion about the roles involved. The question is: Why doesn't Facebook treat their customers better? If you aren't paying Facebook, you are not a customer. You are a content creator and behavior model used as data points for the actual customers. ~2025-42594-02 (talk) 12:37, 24 December 2025 (UTC)