Talk:Technical support

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Computing High‑importance

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Telecommunications Low‑importance

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Occupational Safety and Health Mid‑importance

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Artificial Intelligence High‑importance

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Technology

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Should be merged with customer service

Latest comment: 1 year ago3 comments3 people in discussion

I don't think this is of enough differentiation to customer service to be it's own article. Should be merged with customer service. 86.29.227.98 (talk) 16:43, 29 November 2024 (UTC)Reply

@ 154.161.3.228 (talk) 10:10, 4 February 2025 (UTC)Reply

Strongly disagree. The two concepts are distinct. A D2C manufacturer's customer support department deals with questions like "where is my shipment" or "the product arrived but I want to initiate a return because by the time it got here, I don't need it any more", while technical support deals with questions like "it arrived and I plugged in the product but it does not work" or "it works but not very well". --Coolcaesar (talk) 00:09, 5 February 2025 (UTC)Reply

Improving citations and neutrality in this article

Latest comment: 10 months ago1 comment1 person in discussion

Hello,

I recently made a series of improvements to this article to address the existing maintenance issues (citations needed, neutrality, and possible original research).

Changes made:

Added reliable references from academic journals, business reviews, and government advisories (e.g., Journal of Business Research, Harvard Business Review, Federal Trade Commission).
Rewrote promotional or vague sentences into neutral, encyclopedic language (e.g., outsourcing benefits, tiered support explanations).
Replaced the outsourcing benefits paragraph with a fully sourced, neutral version.
Revised Multi-level support, L1, L2, and L3 sections with clearer phrasing and inline citations.
Standardized citation formatting (journal, book, news, website templates).
Added new references (Refs 13, 14, 15) for outsourcing efficiency, access to expertise, and scam advisories.
Inserted wikilinks for key concepts
Goal of edits: To improve verifiability, neutrality, and navigation, and to address the article’s maintenance tags.

~~~~ 88reseach (talk) 06:39, 25 September 2025 (UTC)Reply

This page was redesigned at the edge.

Should be merged with customer service

Improving citations and neutrality in this article