Freshservice
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| Freshservice | |
|---|---|
| Developer | Freshworks |
| Release | 2014 |
| Operating system | Web, Android, iOS |
| Platform | SaaS |
| Type | ITSM |
| License | Proprietary |
| Website | freshworks.com/freshservice/ |
Freshservice is an IT and enterprise service management platform developed by Freshworks in 2014. It offers software and hardware asset management, incident management, and service request tracking services.[1] It is cloud-based and follows the Information Technology Infrastructure Library (ITIL) practises for IT service delivery.
Freshservice is available on web and mobile platforms.[2][3] It's a subscription software and does not offer a free plan.[4]
TechRadar and PCMag have included Freshservice among ITSM tools used by large organizations.[4][5] As per SEC filings, the platform was being used by 8,900 clients in 2020.[6]
In 2026, the software received FedRAMP In-Process certification.[7]
See also
[edit]References
[edit]- ↑ Mishra, Pankaj (January 21, 2014). "Freshdesk Targets Small Businesses With New IT Service Desk In The Cloud".
- ↑ Sevilla, Gadjo (August 21, 2020). "ManageEngine ServiceDesk Plus vs. Freshservice: Help Desk Leaders Face Off". PCMAG.
- ↑ "Freshservice Review: Features, Pros and Cons".
- 1 2 "Freshservice Review". PCMAG. July 19, 2019.
- ↑ Mukherjee, Ritoban (July 5, 2023). "Best ITSM tool of 2025". TechRadar.
- ↑ https://www.sec.gov/Archives/edgar/data/1544522/000162828021019055/freshworks424b4.htm
- ↑ Kirkpatrick, Keith. "Freshworks Bets on FedRAMP to Crack the $102 Billion Federal IT Market".