Draft:SmoothAi

Submission declined on 24 July 2026 by Minnastronomer (talk).

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Declined by Minnastronomer 5 days ago. Last edited by Minnastronomer 5 days ago. Reviewer: Inform author.

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Comment: Not enough citations, not reliable enough citations, external links to linkedin pages (I don't have an account so I can't even access them), almost all information is unsourced. The article also fails to meet WP:Style. Minnastronomer (talk) 06:38, 24 July 2026 (UTC)

Comment: In accordance with Wikipedia's Conflict of interest guideline, I disclose that I have a conflict of interest regarding the subject of this article. ~2026-41228-36 (talk) 06:27, 24 July 2026 (UTC)

SmoothAi is an Indian software company that develops artificial intelligence (AI)-powered enterprise software and business communication solutions. Founded on 22 November 2023, the company is headquartered in New Delhi, India. SmoothAi develops software for customer relationship management (CRM), human resource management (HRMS), AI-powered virtual agents, cloud communications, analytics, and workflow automation. Its products are designed to help organizations manage customer interactions, employee operations, communication systems, and business processes through integrated cloud-based platforms.

History

SmoothAi was founded on 22 November 2023 by Gokul Tandon, the company's visionary founder, along with co-founders Vidhu Nautiyal and Vijaya Raje Yadav, who were involved in both shaping the company's vision and its execution. The company was established to develop AI-enabled software solutions focused on business automation, enterprise communication, and customer engagement.

As the company's visionary founder, Gokul Tandon provided strategic direction and early capital in its formative stage, supporting the development and expansion of its AI-powered enterprise software portfolio, while co-founders Vidhu Nautiyal and Vijaya Raje Yadav guided its vision and execution.

Since its establishment, SmoothAi has expanded its product portfolio to include customer relationship management (CRM), human resource management (HRMS), AI-powered virtual agents, cloud communication services, business analytics, complaint management systems, and workflow automation platforms.

Headquarters

SmoothAi is headquartered in New Delhi, India.

Founders

Gokul Tandon – Visionary Founder
Vidhu Nautiyal – Co-founder (Vision & Execution)
Vijaya Raje Yadav – Co-founder (Vision & Execution)

Products and services

SmoothAi develops cloud-based enterprise software and AI-powered business solutions designed to support customer relationship management, workforce management, communication, analytics, and business process automation.

AI solutions

SmoothAi develops artificial intelligence solutions for enterprise applications, including:

AI-powered virtual agents
Conversational AI
Voice AI
Chatbots
Lead qualification automation
Customer service automation
AI-assisted business communication
Intelligent workflow automation

SmoothTalk CRM

SmoothTalk CRM is a cloud-based customer relationship management (CRM)^[1] platform developed by SmoothAi. It enables businesses to manage customer interactions, sales pipelines, lead generation, and customer support from a centralized platform. Features include:

Lead management
Contact and account management
Sales pipeline management
Customer support
Task and activity management
Workflow automation
Reporting and analytics
Multi-channel communication integration

Human Resource Management System (HRMS)

SmoothAi's Human Resource Management System (HRMS) is a workforce management platform designed to automate employee-related processes. The platform includes:

Employee information management
Attendance and leave management
Payroll management
Performance management
Recruitment and onboarding
Employee self-service portal
Reports and analytics

Complaint Management System (CMS)

The Complaint Management System (CMS)^[2] enables organizations to record, assign, monitor, and resolve customer complaints through a centralized platform. Key capabilities include:

Ticket creation
Complaint assignment
Status tracking
Escalation workflows
SLA monitoring
Resolution tracking
Reporting and dashboards

Inventory management

SmoothAi provides an inventory management solution that assists organizations in managing stock movement and inventory records. Features include:

Product catalog management
Stock tracking
Purchase and sales records
Inventory reporting
Low stock alerts

VIYA

VIYA is an AI-powered virtual agent developed by SmoothAi for voice and chat-based customer interactions. It is designed to automate customer engagement and business communication. Functions include:

AI voice assistant
AI chat assistant
Lead qualification
Appointment scheduling
Customer support
Frequently asked questions (FAQ) automation
CRM integration

Unified Communications

SmoothAi's Unified Communications platform provides cloud-based business communication services. Services include:

Voice over Internet Protocol (VoIP)
Session Initiation Protocol (SIP) telephony
Interactive Voice Response (IVR)
Cloud calling
Call routing
Call recording
Business telephony management

SmoothInsights

SmoothInsights is a business intelligence and analytics platform that provides reporting and visualization tools for business operations and customer interactions. Capabilities include:

Business dashboards
Customer analytics
Sales reports
Communication analytics
Performance monitoring
Data visualization

Business automation solutions

SmoothAi develops workflow automation solutions that enable organizations to automate operational and customer-facing processes. Applications include:

Workflow automation
Approval workflows
Task automation
Business process management
Customer journey automation
AI-assisted process automation

Use cases

SmoothAi's software is used by organizations to manage customer interactions, business operations, employee workflows, and communication systems.

Complaint management

The company's Complaint Management System (CMS) enables organizations to record, assign, monitor, and resolve customer support requests through a centralized platform. The system supports:

Ticket creation and categorization
Agent assignment
Status tracking
Escalation workflows
Resolution monitoring
Reporting and analytics

Lead management

For direct-to-consumer (D2C) businesses and sales organizations, SmoothTalk CRM provides lead management capabilities that capture leads from multiple channels, including:

Business websites
Social media platforms
Advertising campaigns
Communication channels

The platform enables organizations to:

Organize leads
Automate follow-ups
Track customer interactions
Assign leads to sales representatives
Monitor sales pipelines
Analyze lead conversion performance

Industries

SmoothAi develops software solutions for organizations operating in sectors including:

Healthcare
Retail
Manufacturing
Education
Financial services
Real estate
Logistics
Information technology
Hospitality
Customer support and contact centers

External links

Official website — smoothai.in

SmoothTalk product website — smoothtalk.in

References

^ infosmoothtalk (2026-07-24). "CRM for Small Business: A Complete Guide". Nasscom | The Official Community of Indian IT Industry. Retrieved 2026-07-24.
^ "Complaint Management System: Benefits, Features & Why Every Business Needs One in 2026". smoothai.in. Retrieved 2026-07-24.

[1] smoothtalk (2026-07-24). "CRM for Small Business: A Complete Guide". Nasscom | The Official Community of Indian IT Industry. Retrieved 2026-07-24.

[2] "Complaint Management System: Benefits, Features & Why Every Business Needs One in 2026". smoothai.in. Retrieved 2026-07-24.

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