Draft:MATE Internet and Mobile
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|  |
| Type | Private |
|---|---|
| Industry | Telecommunications |
| Founded | 2015; began trading April 2016 |
| Founders | David Fazio, Mark Fazio, Jonathan Dundovic |
| Headquarters | Wetherill Park, Sydney , Australia |
Area served | Australia |
| Products | NBN internet, mobile services |
Number of employees | 99 (2026) |
MATE Internet and Mobile is an Australian telecommunications provider that offers NBN internet and mobile services. The company is based in Wetherill Park, in Western Sydney, and its services operate on the Telstra Wholesale network.[1]
MATE was founded in 2015 and began trading in 2016, during the rollout of the National Broadband Network.[2]
History
[edit]MATE was founded in 2015 by twin brothers David and Mark Fazio, together with their cousin Jonathan Dundovic. It began operating in April 2016 from a residential property in Smithfield, Western Sydney. The launch coincided with the rollout of the National Broadband Network.[2]
In 2018, MATE was placed second in the Deloitte Technology Fast 50 Australia awards, with reported revenue growth of 3,703 per cent over three years.[3][4] The company reported that its revenue grew from about A$500,000 to about A$30 million between 2016 and 2019.[4] By 2022, it reported revenue of about A$100 million and employed 83 staff, of whom 19 were members of the founding family.[5] The company reported that its sales roughly doubled from March 2020 during the COVID-19 pandemic.[5]
In January 2023, MATE began offering 5G mobile services in major Australian cities.[6]
Services
[edit]MATE offers NBN internet plans across several speed tiers via a direct connection to the National Broadband Network (nbn), fixed wireless services to eligible premises, and SIM-only mobile plans.[7][6] Its plans are sold without lock-in contracts.[4] Mobile services run on the Telstra Wholesale network.[8]
The company provides its customer support from Western Sydney. It has cited its Australian-based support as a point of difference from competitors that use overseas call centres.[9]
Sponsorships and marketing
[edit]MATE has used Australian footballers in its marketing, including Mathew Ryan (from 2019) and Sam Kerr. It has also sponsored sports teams, including the Central Coast Mariners, Western Sydney Wanderers, Perth Wildcats, and Perth Lynx.[2]
Recognition
[edit]MATE has received several industry and customer-service awards. It was named WhistleOut's Best Fixed Wireless NBN Provider in 2019.[10] In 2021, Canstar Blue rated MATE highest for overall NBN satisfaction, with five-star ratings in categories including speed and reliability, customer service, ease of setup, and bill clarity.[11] The company received Customer Service Team of the Year awards at the Australian Service Excellence Awards in 2019 and 2020, and an International Service Excellence Award from the Customer Service Institute of America in 2020.[12][13]
Consumer review sites have rated MATE favourably. Reviews.org gave the company a rating of 4.5 out of 5 in 2025.[14]
References
[edit]- ↑ "Telstra vs Optus vs Vodafone: MVNO Guide 2025". Churna.
{{cite web}}:|access-date=requires|url=(help); Missing or empty|url=(help) - 1 2 3 Nash, Brad (2019). "The founders of MATE have a new approach to telco". GQ Australia.
- ↑ "2018 Deloitte Technology Fast 50 Australia Awards". Deloitte. 2018-12-02.
{{cite web}}: Missing or empty|url=(help) - 1 2 3 "From an 'oily rag' to $30 million in three years". SmartCompany. 2019.
- 1 2 "How MATE built a $100 million telco from a backyard". Startup Daily. 2022.
- 1 2 "MATE rolls out 5G network in major cities". The Canberra Times. 2023-01-24.
- ↑ "List of phone and internet providers". nbnco.com.au. nbn co.
{{cite web}}: Missing or empty|url=(help) - ↑ "MATE on Telstra Wholesale". Wholesale Connect. Telstra Wholesale. 2020.
{{cite web}}: Missing or empty|url=(help) - ↑ Gabaji, Mariam (2021-02-01). "NBN providers with Australian call centres".
- ↑ "MATE: Everything you need to know". WhistleOut. 2019.
{{cite web}}: Missing or empty|url=(help) - ↑ "MATE rated best for overall NBN satisfaction". MATE. 2021-07-22.
{{cite web}}: Missing or empty|url=(help) - ↑ "MATE wins 2019 Service Champion award". Australian Service Excellence Awards.
{{cite web}}: Missing or empty|url=(help) - ↑ "MATE wins International Service Excellence Award". MATE. 2020.
{{cite web}}: Missing or empty|url=(help) - ↑ "MATE NBN Review". Reviews.org. 2025.
{{cite web}}: Missing or empty|url=(help)
External links
[edit]Category:Telecommunications companies of Australia Category:Companies based in Sydney Category:Internet service providers of Australia Category:Telecommunications companies established in 2015 Category:Australian companies established in 2015
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