Draft:Front App
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This draft was re-submitted without any changes. The draft, as it stands, is declined for the same reason(s) as what the previous reviewer noted. Declined by .nhals8 56 days ago. | |
This draft is not written from a neutral point of view. Wikipedia articles must be written neutrally in a formal, impersonal, and dispassionate way. They should not read like a blog post, advertisement, or fan page. Rewrite the draft to remove:
Declined by Sulfurboy 2 months ago.
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Submission declined on 23 April 2026 by MarcGarver (talk). This draft's references do not show that the subject meets Wikipedia's criteria for inclusion for organizations and companies. The draft requires multiple published secondary sources that:
Declined by MarcGarver 5 months ago.
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Comment: Paid editor, disclosed on my user page. Sorry for the last two resubmissions without changes, that was my mistake. I've rewritten the draft: the funding history is down to one sentence, I removed the Crunchbase News, Fortune and two TechCrunch funding citations, and the Maddyness interview is only used for things Collin said. I think the Business Insider (2024) and Les Échos (2021) articles are the only sources that might meet WP:NCORP, and I understand if that isn't enough. Source assessment is on the talk page. Timwhite123 (talk) 16:29, 30 September 2026 (UTC)
- Comment: All the article talks about is either a) funding it receives b) what the company thinks about itself or c) advertisement for the products.a) this is WP:ORGTRIVb) a neutral encyclopedia does not concern itself with what a company thinks about itself, we want to see what secondary sources think about itc) this isn't the place for that. Sulfurboy (talk) 03:21, 21 July 2026 (UTC)
- Comment: Citations need to be to reliable sources that discuss the company in depth. Articles with a couple of lines saying the company has raised some money are not such sources - they are usually just recycled company PR. MarcGarver (talk) 12:51, 23 April 2026 (UTC)
| Type | Private |
|---|---|
| Industry | Enterprise software |
| Founded | 2013 in Paris, France |
| Founders | Mathilde Collin, Laurent Perrin |
| Headquarters | San Francisco, California, U.S. |
| Key people | Mathilde Collin (Executive chair) Dan O'Connell (CEO) |
| Website | front |
Front is an American enterprise software company based in San Francisco, California. It makes shared-inbox software that teams use to handle customer messages.[1][2] Mathilde Collin and Laurent Perrin founded the company in Paris in 2013. It was valued at $1.7 billion in 2022.[3][4]
History
[edit]Front's first product let several people read and reply to messages sent to one shared email address.[3][2] In 2014, when the company had about five employees, Collin moved it to San Francisco to join the Y Combinator accelerator. It kept an office in Paris.[3]
Front raised about $204 million in venture capital between 2014 and 2022. Its most recent round was a $65 million Series D in 2022, led by Salesforce Ventures and Battery Ventures, which valued the company at $1.7 billion.[4][5] In a 2024 interview with Maddyness, Collin said Front had chosen not to raise the larger rounds common among startups in 2020 and 2021, and called the 2022 raise one of the company's best decisions.[6] Business Insider reported in 2024 that Front was nearing $100 million in annual recurring revenue, was close to breaking even, and had not used the money from its 2022 round.[1]
In March 2024 Collin became executive chair, and Dan O'Connell, previously an executive at Dialpad, took over as CEO.[1] In November 2024 Front bought Idiomatic, a customer-feedback analysis company, for an undisclosed amount.[7]
Products
[edit]Front's software collects customer messages from email, SMS, live chat and other channels in one shared workspace, where teams can assign conversations and leave internal comments.[2] In 2021 the company added deeper integration with customer relationship management systems.[2]
References
[edit]- 1 2 3 Russo, Melia (March 25, 2024). "Mathilde Collin built a $1.7 billion email startup by the time she was 32. She's now stepping back at an inflection point for Front". Business Insider.
- 1 2 3 4 Dillet, Romain (September 15, 2021). "Front introduces customer-centric features with deeper CRM integration". TechCrunch.
- 1 2 3 Goulard, Hortense (December 1, 2021). "Mathilde Collin, la Française qui bouscule la Silicon Valley". Les Échos (in French).
- 1 2 Goulard, Hortense (June 29, 2022). "Front devient une licorne et part à la chasse de plus gros clients". Les Échos (in French).
- ↑ Riley, Duncan (June 28, 2022). "Communications hub startup Front raises $65M at $1.7B valuation". SiliconANGLE.
- ↑ Fabrion, Maxence (January 23, 2024). "Mathilde Collin (Front) : «Lever de l'argent en 2022 a été l'une de nos meilleures décisions»". Maddyness (in French).
- ↑ Riley, Duncan (November 19, 2024). "Front acquires Idiomatic to bolster AI-driven customer service solutions". SiliconANGLE.
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