Draft:Boaz Avrahami
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Boaz Avrahami | |
|---|---|
| בועז אברהמי | |
| Occupation | Technology entrepreneur |
| Known for | Founder and CEO of Newdeal |
Boaz Avrahami (Hebrew: בועז אברהמי) is an Israeli technology entrepreneur, the founder and chief executive officer of Newdeal, an Israeli software company that developed the Newdeal CRM platform for call centers and customer-service operations in the early 2000s.[1][2]
Career
[edit]Newdeal
[edit]Avrahami founded Newdeal in Israel and led the development of its CRM platform, a customer-service application combining telephony, ticketing, logistics, and reporting.[1] In a 2004 feature in the Globes annual Call Centers supplement, Avrahami argued that the central limitation of contemporary customer-service technology was its product- and device-orientation rather than a focus on the customer, producing fragmented service context and slower response.[1] Newdeal CRM was deployed by Israeli enterprises including Tadiran-Ampa, whose 2003 first-place ranking in a nationwide Geocartography Institute service survey was attributed in part to its use of the platform.[2]
See also
[edit]References
[edit]- 1 2 3 Alon, Kuti (2004). תוכנות ממוקדות מוצר או מכשיר OUT, תוכנות ממוקדות לקוח IN [Product/device-focused software OUT, customer-focused software IN]. Globes. Call Centers 2004 (in Hebrew). pp. 4–6.
- 1 2 שרות תדיראן אמפא — אמינות ומקצועיות [Tadiran-Ampa Service — Reliability and Professionalism]. המבחן של המדינה [The State Test] (in Hebrew). Survey conducted by the Geocartography Institute. 2003. p. 20.