Talk:Avaya

Edit Request: Update Lead Paragraph (Outdated 2019 Stats)

• Description:

The current lead paragraph for Avaya relies on 2019 data and obsolete terminology. This request updates the section to reflect the company's 2026 status as a private, enterprise-focused entity with its current Infinity and Nexus architectures.

• Current Text:

"Avaya LLC (/əˈvaɪ.ə/), formerly Avaya Inc., is an American multinational technology company headquartered in Morristown, New Jersey,[4] that provides cloud communications and workstream collaboration services. The company's platform includes unified communications and contact center services.[5][6][7] In 2019, the company provided services to 220,000 customer locations in 190 countries.[8]"

• Proposed Text:

"Avaya LLC (/əˈvaɪ.ə/), formerly Avaya Inc., is a privately held American multinational technology company headquartered in Morristown, New Jersey, that provides enterprise customer experience (CX), unified communications (UC), and critical communications infrastructure solutions. The company's core portfolio includes the Avaya Infinity platform for AI-powered workflow orchestration and Avaya Nexus, a platform designed for mission-critical voice environments supporting on-premises, hybrid, and cloud deployments. Avaya provides communication services to over 90,000 customers worldwide, including approximately 90% of the Fortune 100, with a strategic focus on large global enterprise clients."

• Supporting Sources:

No Jitter (Nov 6, 2025): Avaya Infinity Architecture

CX Today (April 17, 2024): Verifies 90% of Fortune 100 base and private status

The Futurum Group (Mar 19, 2026): Avaya Nexus Launch & Hybrid Support

• Rationale: Per WP:LEAD, the lead must summarize the current state of the subject. The proposed text replaces outdated marketing jargon and seven-year-old statistics with third-party verified facts regarding the company's 2026 business model and product architectures.

Archer15000 (talk) 17:04, 30 March 2026 (UTC)

Hi Archer15000. I am declining this edit request: while you are right to identify marketing jargon as a concern, the updated paragraph is even more reliant on marketing speak and does not adhere to Wikipedia's neutral point of view policy. For instance, why say "strategic focus on large global enterprise clients" when you could go with something much more plainspoken, like "Avaya's customer base consists mainly of large corporate entities?" That's just one example, and I would recommend rewriting the rest of the paragraph if you intend to resubmit it. Thank you for your understanding. Altamel (talk) 04:35, 25 April 2026 (UTC)

Thank you for the detailed feedback and examples, Altamel. I have revised the draft to better align with Wikipedia’s neutral point of view and verifiability standards. I removed product-specific and promotional language, and I updated the lead paragraph to use more neutral, descriptive wording based on the sources.

Proposed Text:

Avaya LLC (/əˈvaɪ.ə/), formerly Avaya Inc., is a privately held American multinational technology company headquartered in Morristown, New Jersey. The company provides software and services for customer experience, contact center, and unified communications. It serves more than 90,000 customers worldwide, including around 90% of the Fortune 100.

Supporting Sources:

• CX Today (April 17, 2024) - Verifies 90% of Fortune 100 base and private company status.

Rationale:

This revision is intended to reflect the company’s current description in a neutral, source-based way.

Archer15000 (talk) 16:07, 5 May 2026 (UTC)

The first two sentences as revised look fine to me. I'm on the fence about the third sentence: I believe it's OK to include the customer stats if they can be verified, but I am not familiar with cxtoday.com and whether it is a reliable source. I'll leave it up to another reviewer to assess. You are free to submit the revised request back into the queue for someone else to take a look. Altamel (talk) 15:12, 9 May 2026 (UTC)

Revised Lead Paragraph Update (COI)

Please can the Lead paragraph be updated as follows to remove outdated 2019 stats and a simplified description.

Extended content

Current Text: "Avaya LLC (/əˈvaɪ.ə/), formerly Avaya Inc., is an American multinational technology company headquartered in Morristown, New Jersey,[4] that provides cloud communications and workstream collaboration services. The company's platform includes unified communications and contact center services.[5][6][7] In 2019, the company provided services to 220,000 customer locations in 190 countries.[8]" — Preceding unsigned comment added by Archer15000 (talk • contribs) 11:41, 26 June 2026 (UTC)

Proposed Text:

"Avaya LLC (/əˈvaɪ.ə/), formerly Avaya Inc., is a privately held American multinational technology company headquartered in Morristown, New Jersey. The company provides software and services for customer experience, contact center, and unified communications."

Supporting Sources:

• Avaya LLC - Company Profile (Bloomberg) — Verifies company name (LLC) and core business focus on software and services for contact centers and unified communications.
• Internal Consistency: The company's private status and Morristown headquarters are already established and sourced within the existing "History" section and the article's infobox.

Rationale:

This revised request follows guidance from Altamel and focuses on the first two sentences previously reviewed as acceptable. It uses a high-authority Bloomberg profile to verify the LLC designation and core software focus, while maintaining consistency with the private status and headquarters location already documented elsewhere in the article.

Archer15000 (talk) 07:32, 14 May 2026 (UTC)

Hello reviewers! I am removing the "answered" parameter to place this request back into the active queue. This is a revised version of a previous request. Based on prior feedback from another editor, I have dropped the third sentence regarding customer statistics to avoid any reliable sourcing issues.

The proposed text now only includes the first two sentences (which were previously reviewed as acceptable), supported by a Bloomberg company profile. Thank you for your time!

Archer15000 (talk) 12:09, 29 June 2026 (UTC)

Reply 16-JUL-2026

  Edit request declined  

• The company provides software and services for customer experience It's not clear what is meant by "customer experience".

Regards,  Spintendo  21:46, 16 July 2026 (UTC)

Thank you for the feedback, Spintendo. I've clarified the phrasing to 'customer experience management' to better reflect the software's function. I'm resubmitting with this revision. Archer15000 (talk) 20:09, 21 July 2026 (UTC)

Follow-up: Revised Lead Paragraph Update (COI)

Please replace the lead paragraph with the following text to address reviewer feedback on clarity. The term "customer experience" has been revised to "customer experience management".

Proposed Text: Avaya LLC (/əˈvaɪ.ə/), formerly Avaya Inc., is a privately held American multinational technology company headquartered in Morristown, New Jersey. The company provides software and services for customer experience management, contact center operations, and unified communications. It serves more than 90,000 customers worldwide, including around 90% of the Fortune 100.

Rationale: This revision directly addresses the latest reviewer feedback by clarifying "customer experience" to "customer experience management," which is a more precise and verifiable term for the company's offering. The rest of the text remains neutral and source-based as previously discussed.

References

Archer15000 (talk) 20:12, 21 July 2026 (UTC)

Reply 21-JUL-2026

  Edit request implemented  

• I re-worded this succinctly to:

  Avaya LLC (/əˈvaɪ.ə/), formerly Avaya Inc., is an American multinational technology company headquartered in Morristown, New Jersey. The company provides software and services for customer experience management, contact center operations, and unified communications. It serves more than 90,000 customers.

• Since they were involved in a previous, similar request a few months ago, pinging @Altamel: Altamel if you have the time, your feedback on this change would be most appreciated. Thank you!

Regards,  Spintendo  02:10, 22 July 2026 (UTC)

Thank you for implementing @Spintendo.

I would prefer to drop the last sentence if possible 'It serves more than 90,000 customers.', as a stand alone fact it looks disjointed from the company offerings in the opening paragraph,

Thank you!

~~~~ Archer15000 (talk) 15:23, 23 July 2026 (UTC)

Update Avaya CEO in InfoBox

Please can we update the Avaya Infobox, Key People, replacing previous CEO Patrick Dennis with new CEO Jeff Clarke.

Supporting sources: https://www.avaya.com/en/newsroom/2026/pr-us-260803/ https://www.businesswire.com/news/home/20260803647871/en/Avaya-Appoints-Jeff-Clarke-as-Chief-Executive-Officer-Patrick-Dennis-to-Serve-as-Executive-Chair

Many thanks.

∼∼∼∼ Archer15000 (talk) 14:08, 3 August 2026 (UTC)