// Workers AI · dad joke modeWhy did CAA-Quebec go on a date? It was a road to romance.
Automobile et touring club du Québec | |
 | |
| Formation | 1984 |
|---|---|
| Merger of |
|
| Type | Not-for-profit organization |
| Headquarters | 444, rue Bouvier Quebec City, Quebec G2J 1E3 |
Region served | Quebec |
| Services | Roadside assistance, travel services, insurance |
President and CEO | Marie-Soleil Tremblay |
| Subsidiaries |
|
| Affiliations | CAA, AAA |
| Website | caaquebec.com |
The Automobile et touring club du Québec,[1] operating as CAA-Quebec (French: CAA-Québec), is the affiliate club of the Canadian Automobile Association (CAA) which serves members in the Canadian province of Quebec. It is a non-profit organization headquartered in Quebec City.
History
[edit]CAA-Quebec’s roots are closely tied to the automotive boom in Quebec. In 1904, the Automobile Club of Canada was founded in Montréal by businessman Andrew J. Dawes. The Club’s first official meeting took place on July 28, 1904, at the Windsor Hotel in Montréal. Back then, the organization aimed to give a voice to the first motorists and promote improvements to road infrastructure at a time when the automobile was still a novelty.
Some years later, on August 9, 1912, the Quebec Automobile Club was founded in Québec by Frank Carrel, a publisher, businessman, and key figure in the capital’s economic and social life. Ever since its founding, the Club has distinguished itself through its role as an advocate with public authorities, particularly regarding improvements to roads, signage, and driving conditions.
Since the early decades of the 20th century, both automobile clubs in Quebec have been actively involved in promoting road safety and championing motorists’ interests. In the 1920s, they established the first roadside assistance services for their members, an initiative that would become a cornerstone of their purpose and reputation.
Over time, the Clubs expanded their scope of activities. They engaged in debates surrounding the development of Quebec’s highway network and endorsed major projects, such as the construction of the Metropolitan Boulevard in Montréal in the late 1950s. At the same time, they began offering personalized travel planning and route mapping services, made possible through their affiliation with the American Automobile Association (AAA), which began in 1940 for the Québec Club and in 1953 for the Montréal Club.
In 1984, the Automobile Club of Canada and the Quebec Automobile Club merged into a single provincial organization: the Automobile and Touring Club of Quebec. This merger marked a significant milestone in the organization’s history, which went on to brand itself as CAA-Quebec, asserting its place in the CAA network while remaining true to its Quebec identity and roots.
In the following decades, CAA-Quebec further expanded its services into the areas of travel, housing, insurance, and mobility. In 2004, the organization celebrated its 100th anniversary, highlighting an entire century of commitment to serving its members and the people of Quebec.
In 2008, the establishment of the CAA-Quebec Foundation further strengthened the organization’s social and preventive role, particularly in the areas of road safety, education, and research aimed at improving the safety of road users.
Today, CAA-Quebec brings together more than 1.3 million members across the province of Quebec. The organization offers an extensive range of services in mobility, travel, insurance, and home services.
Locations
[edit]CAA-Quebec has branches in most major Quebec cities, including Saguenay, Gatineau, Sherbrooke, Trois-Rivieres, Quebec City, Montreal and Laval. These locations offer services including travel services and membership services (Trip Tiks, Tour Books, etc.)
Roadside assistance
[edit]All service calls are received at the Montreal Contact Centre where call takers enter the information regarding the breakdown into a Computer Aided Dispatch (CAD) software. Calls are then sent either to the Montreal dispatch centre (it covers the island of Montreal, Laval, the north shore and the south shore) or to the Quebec City dispatch centre (it covers everywhere Montreal dispatch does not). Services are either done by a CAA-Quebec float truck or by an affiliated station.
References
[edit]- ↑ "Terms for the use of this website". CAA-Quebec. Retrieved 3 April 2020.
The www.caaquebec.com website that you are presently browsing... is the property of Automobile et touring club du Québec (ATCQ), doing business as CAA-Quebec
