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Freshworks

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From Wikipedia, the free encyclopedia

Freshworks Inc.
TypePublic
Nasdaq: FRSH
Industry
Founded2010; 16 years ago (2010) in Chennai, India (as Freshdesk)
Founders
  • Girish Mathrubootham
  • Shan Krishnasamy
HeadquartersSan Mateo, California, United States
Area served
Worldwide
Key people
ProductsCustomer relationship management (CRM) and IT service management (ITSM) tools
ServicesOnline office suite, online business management tools
RevenueIncrease US$838.8 million (2025)
Increase US$13.2 million (2025)
Increase US$183.7 million (2025)
Total assetsUS$1.46 billion (2023)
Total equityUS$1.07 billion (2023)
Number of employees
~5,300 (2025)
Websitefreshworks.com
Footnotes
[1]

Freshworks Inc. is a cloud-based software-as-a-service company, founded in 2010 in Chennai, India.[2][3] The company provides cloud-based tools for customer relationship management (CRM), IT service management (ITSM), and e-commerce marketing.

In its initial public offering, Freshworks raised $1.03 billion[4][5] following earlier funding rounds from venture capital firms such as Accel and Google's venture capital fund, CapitalG.[6][7]

History

Freshworks was founded in 2010 by former Zoho employees Girish Mathrubootham and Shan Krishnasamy in Chennai, India, as Freshdesk.[8][9] The company moved their headquarters to San Mateo, California, in 2018.[4] The company focuses on developing cloud-based customer service software and has undergone multiple rounds of funding from investors such as Accel, Tiger Global Management, and Sequoia Capital.[10]

Freshworks acquired three other companies, 1CLICK.io, Konotor, and Frilp, in 2015.[11] In 2016, the company launched its second product, Freshsales, a customer relationship management (CRM) software.[12]

In 2014, it launched Freshservice, an ITSM that offers software and hardware asset management, incident management, and service request tracking services.[13]

In 2017, Freshdesk changed its name to Freshworks Inc.[14]

In 2020 Zoho accused Freshworks of stealing Zoho's intellectual property, and the lawsuit was settled in 2021.[15]

Freshworks acquired Device42, an American IT-management firm, for $230 million in May 2024.[16][17] In the same month, Mathrubootham transitioned to the role of executive chairman, with Dennis Woodside succeeding him as CEO.[16][18]

In December 2025, Freshworks agreed to acquire FireHydrant, an incident management platform powered by artificial intelligence, to expand its IT service management portfolio; the acquisition closed in January 2026.[19][20] Freshworks reported 2025 as its first GAAP-profitable year, with net income of $183.7 million on revenue of $838.8 million.[20]

In March 2026, the company appointed Ian Tickle as chief revenue officer.[21][22]

In April 2026, the company introduced a new product called ITAM (short for "IT Asset Management"), which manages a company's entire technology stack. It replaced their existing tool, now renamed "IT Asset Management- Classic"[23], and was made available to a part of the company's userbase.[24][25]

See also

References

  1. ↑ "2025 Annual Report (Form 10-K)". U.S. Securities and Exchange Commission. February 10, 2026.
  2. ↑ "Salesforce rival Freshworks aims for nearly $9 bln valuation in U.S. IPO". Reuters. September 13, 2021. 13 September 2021. Retrieved 2023-02-13.
  3. ↑ RAJIV SINGH. "Accel India: Decoding Founders' Mentality To Spin Success". Forbes India. Jan 18, 2021. Retrieved 2023-02-13.
  4. 1 2 Anu Raghunathan (September 24, 2021). "Nasdaq Listing Of Freshworks Creates Windfall For Indian Founder And Hundreds Of Employees". Forbes.com. Retrieved September 25, 2021.
  5. ↑ "Freshworks will make good on its IPO success with an Olympics-style work ethos". Yahoo! Finance. September 23, 2021. Retrieved September 25, 2021.
  6. ↑ "Salesforce rival Freshworks aims for nearly $9 bln valuation in U.S. IPO". Reuters. September 13, 2021. Retrieved September 25, 2021.
  7. ↑ "Accel India: Decoding Founders' Mentality To Spin Success". Forbes India. Retrieved 2021-02-07.
  8. ↑ Arakali, Harichandran (March 11, 2021). "Girish Mathrubootham's billion-dollar dream for Freshworks". Forbes India.
  9. ↑ "Freshworks IPO: More than 500 employees become crorepatis". The Indian Express. September 23, 2021.
  10. ↑ Nishant, Niket (22 September 2021). "Freshworks' share price surges 21% over IPO, market cap at $12.2 billion". Economic Times. Sep 22, 2021, 11:35 PM. Retrieved 2023-04-12.
  11. ↑ SNEHA BANERJEE (18 October 2016). "Freshdesk's 6th acquisition is an AI-based Chatbot Platform". Entrepreneur. OCT 18, 2016. Retrieved 2023-04-12.
  12. ↑ Suparna Dutt DCunha (2 June 2021). "Company Close-up: A Fresh Start To Customer Engagement". Martechvibe. June 2, 2021. Retrieved 2023-04-12.
  13. ↑ Mishra, Pankaj (January 21, 2014). "Freshdesk Targets Small Businesses With New IT Service Desk In The Cloud".
  14. ↑ Martinez, Juan (2017-06-14). "Freshdesk Becomes Freshworks: What Does This Mean for Enterprise Software?". PCMAG. Retrieved 2026-05-05.
  15. ↑ Aparajitha Nair. "Rapprochement. Freshworks and Zoho reach settlement to end litigation". hindubusiness. December 24, 2021. Retrieved 2024-05-23.
  16. 1 2 Singh, Manish (May 2, 2024). "Freshworks acquires Device42 for $230M, appoints Dennis Woodside as new CEO". TechCrunch.
  17. ↑ Sharma, Palak (2024-12-10). "The Snap Up Game Of 2024 - A Look Back At The Biggest Acquisitions In The Startup Ecosystem". Inc42 Media. Retrieved 2026-02-24.
  18. ↑ "Freshworks names Dennis Woodside as CEO, shares tumble". Reuters. May 1, 2024.
  19. ↑ Paramasivam, Praveen (2025-12-17). "US software firm Freshworks eyes acquisitions with $800 million cash pile, AI in focus". Reuters. Retrieved 2026-03-25.
  20. 1 2 "Freshworks Reports Fourth Quarter and Full Year 2025 Results" (Press release). Freshworks Investor Relations. 2026-02-10. Retrieved 2026-05-11.
  21. ↑ "Freshworks Announces Leadership Changes and Revenue Organization Realignment". TipRanks. 2026-03-05. Retrieved 2026-03-20.
  22. ↑ "Freshworks Unifies Global Sales Organization to Accelerate Growth". Freshworks Investor Relations (Press release). 2026-03-05. Retrieved 2026-03-20.
  23. ↑ "IT Asset Management- Classic". Freshservice. Retrieved 2026-05-05.
  24. ↑ "Get started with Freshservice IT Asset Management". Freshservice. Retrieved 2026-05-05.
  25. ↑ "What is Freshservice IT Asset Management". Freshservice. Retrieved 2026-05-05.
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