Talk:Jan Carlzon

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Untitled

Latest comment: 18 years ago1 comment1 person in discussion

Bad use of English and loads of gobbledygook. I'll update this in the next few days to improve the quality of the article substantially PRasmussen (talk) 19:24, 27 April 2008 (UTC) Have improved the article substantially, added loads of information, references etc. Will add the best customer service quotes from "Moments of Truth" shortly.PRasmussen (talk) 22:11, 27 April 2008 (UTC)Reply