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Babylon Health

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Babylon Health
NYSE: BBLN
IndustryHealth care
Founded2013 (2013)
FounderAli Parsa
Defunct2023 (2023)
FateBankruptcy and sale
Headquarters
London, United Kingdom
RevenueUS$322.9 million[1] (2021)
Number of employees
2,189[2] (2021)
Websitebabylonhealth.com

Babylon Health was a health service provider that utilized artificial intelligence and virtual clinical operations. Patients were connected with health care professionals through their web and mobile application.[3][4] The company's subscription business model for private healthcare services was introduced in the UK in 2013, and later expanded to 17 countries.[5][6] In 2019 the company covered over 20 million people and provided over 5,000 consultations per day.[7]

Babylon Health's American branch filed for bankruptcy in August 2023 and the British branch called in the administrator weeks later.[8] In August 2023, Forbes reported the company was "winding down" its business in Rwanda, potentially disrupting care for 2.8 million people.[9] In August 2023, Babylon Health's UK operations were bought by eMed Healthcare UK, limited.[10] This allowed its private and "GP at Hand" NHS business to continue operating under the new brand name "eMed".

History

[edit]

The company was founded in 2013 by Ali Parsa, who was previously the CEO of the Circle Health hospital operator and an investment banker. Babylon Health was owned by its holding company Babylon Holdings Limited[11] along with Babylon's technology branch.[12] In 2014 Babylon Health Services Ltd. registered with the Care Quality Commission.[13]

In January 2016, Babylon Health received investments from Hoxton Ventures, Kinnevik and the founders of Google Deepmind, among others.[14] According to the company, around 4,000 daily medical consultations were offered in 2019.[15]

Steve Davis was the company’s chief technology officer until 2023, when he left to join Procore. Davis led Babylon’s efforts to implement AI-powered healthcare tools.[16]

Services

[edit]

Babylon Health provided health care services through its website, iOS and Android mobile applications. Users could send questions or photos to the company's team of health care professionals (which included doctors, nurses, and therapists) in a manner similar to a text message[13], or hold video messaging consultations with a clinician. In situations where a physical examination was required users could book health exams with a limited number of facilities in London.[17]

In addition to the direct healthcare services, users could access various health monitoring tools such as an activity tracker, order home blood-test kits[18] and review general lifestyle and fitness questions.

Operations

[edit]

Canada

[edit]

In September 2018, Babylon formed a partnership with the Canadian digital solutions company Telus Health to provide its services in Canada. In 2021, Babylon stopped providing clinical healthcare services in Canada and entered into a software licensing deal with Telus.[19]

Rwanda

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In September 2016, Babylon Health launched in Rwanda as Babyl, in partnership with the Bill and Melinda Gates Foundation. Rwanda was the first country outside of the UK to acquire Babylon Health's services. By May 2018, Babyl was reported to have 2 million members, covering roughly 30% of Rwanda's adult population.[20]

In 2018 Babylon launched their AI chatbot in Rwanda.[21] At the time of launch, the Babylon AI system did not include some common diseases relevant to Rwanda such as tuberculosis or malaria.[22]

In January 2020, Babylon Health reported 1 million completed consultations in Rwanda.[citation needed] In March 2020, the company signed a 10-year partnership with the Rwandan government, agreeing to roll out Babyl to all Rwandans over the age of 12 through Mutuelle de Santé.[citation needed]

United Kingdom

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In the UK, Babylon Health provided services via private subscription, pay-as-you-go, and through the private medical insurer Bupa from 2013.

NHS-funded free GP at Hand

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In November 2017, Babylon launched GP at Hand, a free-at-the-point-of-care NHS-funded service.[23][24] In August 2021 Babylon GP at Hand had a list of over 100,000 patients.[25] The service was criticised for explicitly discouraging registration of patients with complex care needs.[26]

Cuts, administration, and sale

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In August 2022 Babylon Health announced cuts to its NHS GP at Hand service in Birmingham as it was not profitable.[27] The same month, shortly after the opening of large-scale office space to accommodate clinical staff, founder Ali Parsa held a company-wide video conference in which he announced widespread company cutbacks. Nearly half the workforce was made redundant, including many head office staff who had been working at Babylon since its founding.[28] Parsa was replaced as director by Miami-based Michael Cole.[26]

The company collapsed into administration in September 2023 and its assets were sold for £500,000 to US company eMed Healthcare.[8][26]

United States

[edit]

Babylon began operations in North America in 2018. In August 2019, Babylon Health announced their intent to expand into the United States.[29] In May 2020, Babylon Health announced a partnership with Mount Sinai Health Partners to make the app and its healthcare services available to New Yorkers during the COVID-19 pandemic.[30] New Yorkers could consult doctors from the New York Telemedicine Association.[31]

In October 2020, Babylon Health and Home State Health announced their partnership to introduce Babylon 360 to health plan members living in 10 counties in Southeast Missouri, where Babylon would serve as the primary care physician via its mobile application.[32] In April 2021, Babylon Health acquired Meritage Medical Network, a medical group with 700 physicians based in California.[33] In January 2022, Babylon Health acquired Higi, a consumer health engagement firm,[34] and DayToDay Health, a care management platform.[35]

Funding

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In January 2016, Babylon raised a $25 million Series A round.[36] This was considered the highest raised funding for a digital health venture in Europe.[37] Its investors include Hoxton Ventures and Kinnevik AB. In April 2017, it raised a further $60 million to develop its artificial intelligence capabilities.[38]

Babylon's series C funding in August 2019 was led by Saudi Arabia's Public Investment Fund. It raised $550 million.[39] Notable investors include the ERGO Fund, Kinnevik AB, and VNV Global formerly known as Vostok New Ventures. In April 2020, Kinnevik AB reduced their valuation of Babylon due to "greater uncertainty over the roll-out of existing partnership contracts as a result of COVID-19."[40] In September 2020, Kinnevik further reduced their valuation of Babylon.[41]

In October 2021 Babylon went public on the NYSE (ticker BBLN) via a SPAC merger with Alkuri Global Acquisition Corp, valued at $4.2 billion.[42] Parsa later described his decision an "unbelievable, unmitigated disaster"[43] after the share price collapsed.[44] In May 2022 the share price dropped from around $1.50[45] to $1. Parsa said, "the UK government pays you to look after people in our [average] age cohort two to three times a year... in reality, people use us six or seven times a year and we lose money on every member that comes in." The company had announced a nearly threefold increase in revenue for the first quarter of 2022, to $266 million.[46]

On June 28 2023, Babylon announced it would delist from the NYSE, transfer "core operating subsidiaries of the Company" to MindMaze SA, and stated it "will not provide for any payment to the Company’s Class A ordinary shareholders or other equity instrument holders, as AlbaCore will be exercising rights under its debt agreements with the Company to transition the go-forward business by transferring core operating subsidiaries of the Company to MindMaze".[47] However, on August 7 2023, Babylon announced that the transaction "would not proceed" and that "Babylon is exiting its core US business".[48] On August 11 2023, Forbes reported Babylon was “winding down” its business in Rwanda, potentially disrupting care for 2.8 million people.[9] On August 15, 2023, Babylon announced that they would also be liquidating in the US within a Chapter 7 bankruptcy liquidation.[49]

Criticisms and controversy

[edit]

Unsupported claims and chatbot safety

[edit]

There were concerns raised regarding the governance of Babylon Health, in particular the use of misleading promotional claims and the safety and quality of the advice offered by its artificial intelligence chatbot. Critical safety concerns relating to the chatbot were raised with UK regulatory authorities.[50][51][52]

In June 2018, the company announced that its AI could diagnose health issues as well as a human doctor. These claims have been widely disputed and the methods of evaluation utilized by Babylon discredited.[53] In November 2018, a The Lancet publication concluded "Babylon's study does not offer convincing evidence that its Babylon Diagnostic and Triage System can perform better than doctors in any realistic situation, and there is a possibility that it might perform significantly worse. If this study is the only evidence for the performance of the Babylon Diagnostic and Triage System, then it appears to be early in stage 2 of the STEAD framework (preclinical). Further clinical evaluation is necessary to ensure confidence in patient safety."[54]

The safety concerns relating to the chatbot highlighted significant gaps within the medical device regulatory framework for telehealth apps. In the UK, medical AI chatbots may be registered as a class 1 medical device, thus are not subject to any form of regulatory approval.[55] In February 2020, safety concerns relating to the Babylon AI chatbot were the subject of a BBC Newsnight investigation.[56] The UK's medical device regulatory body, the Medicines and Healthcare products Regulatory Agency (MHRA), has acknowledged the 'concerns' regarding Babylon Health.[57]

Investigation by Alberta's Privacy Commissioner

[edit]

In April 2020, Alberta's privacy commissioner launched two investigations into Babylon, by Telus Health, over non-compliance and medical privacy concerns.[58] The reports found that the province's health information privacy laws when ignored when the Telus Babylon App was launched, commenting, "I think what we have here is an example of an app that was developed in another jurisdiction and was dropped into Alberta without due regard for Alberta's legislation."[59]

Sales of COVID-19 antibody tests

[edit]

In May 2020, Babylon Health marketed a non-MHRA-approved COVID-19 antibody home testing kit that used capillary blood (finger-prick). Abbott, which developed the sole approved antibody test at the time to work on venous samples, released a statement advising that the test should not be conducted with capillary samples.[60][61] The MHRA asked all providers of COVID-19 antibody testing services using capillary blood to stop providing these services and advised the public to ignore any result they receive from these private kits.[62][63][64][65]

Babylon App Data breach

[edit]

In June 2020, a data breach occurred in which three patients were provided with access to recordings of other patients' video consultations.[66] Babylon Health claimed the breach was live for 2 hours and was due to a software error.[66] Following the breach, a Digital Health investigation found that a series of technical information exposing potential weaknesses in Babylon Health's technology was freely available through a Firebase database mistakenly left open.[67] The assessment report was published on GitHub.[68]

[edit]

In 2017, Babylon made a legal challenge in the High Court to prevent the Care Quality Commission (CQC) from publishing a report that raised several concerns regarding the potential for prescriptions being misused and information not always being shared with the patient's primary GP.[69] The High Court ruled against the injunction and the report was published in December 2017. Babylon agreed to pay the regulator £11,000 in costs.[70]

Collapse

[edit]

Babylon Health, once valued at around $4.2 billion, collapsed following criticism over unfulfilled promises, governance issues, and lack of clinically verified outcomes. Its failure has been compared to other high-profile technology collapses, such as Theranos, and is often cited as a warning for companies in emerging AI-related industries.[71]

References

[edit]
  1. ↑ "Babylon Delivers Four-Fold Revenue Growth in 2021 and On Track to Meet Three-Fold 2022 Revenue Growth to up to $1 Billion". bailii.org. Retrieved 10 March 2022.[permanent dead link]
  2. ↑ "Babylon". owler.com. Retrieved 7 December 2021.
  3. ↑ "Tech pioneer brings GP appointments into the living room". The Daily Telegraph. 28 April 2014.
  4. ↑ Marr, Bernard. "The Amazing Ways Babylon Health Is Using Artificial Intelligence To Make Healthcare Universally Accessible". Forbes. Retrieved 2021-05-26.
  5. ↑ "Babylon Health Partners". Babylon. 2022-04-24. Retrieved 2022-04-24.
  6. ↑ Wnuk, Piotr (2018-08-06). "Prudential and Babylon join forces in Asia". Pharmaphorum.
  7. ↑ "Babylon Health confirms $550M raise at $2B+ valuation to expand its AI-based health services". TechCrunch. 2019-08-02.
  8. 1 2 Fortson, Dany; Lintern, Shaun (29 October 2023). "The Hancock-backed app that promised an NHS 'revolution'—then went down in flames". The Times. Retrieved 29 October 2023.
  9. 1 2 Katie Jennings (Forbes Staff) (11 August 2023). "Babylon 'Winding Down' Operations In Rwanda, Potentially Disrupting Care For 2.8 Million People". Forbes.
  10. ↑ "eMed FAQs". eMed UK. Retrieved 2023-12-01.
  11. ↑ "BABYLON HOLDINGS LTD - Overview (free company information from Companies House)". find-and-update.company-information.service.gov.uk. Retrieved 2021-05-12.
  12. ↑ "BABYLON PARTNERS LIMITED - Overview (free company information from Companies House)". find-and-update.company-information.service.gov.uk. Retrieved 2021-05-12.
  13. 1 2 "Babylon app puts a GP in your pocket". Wired UK.
  14. ↑ "Babylon, The U.K. Digital Doctor App, Scores $25M To Develop AI-Driven Health Advice". TechCrunch. 14 January 2016. Retrieved 2022-08-29.
  15. ↑ "Babylon Health confirms $550M raise at $2B+ valuation to expand its AI-based health services". TechCrunch. 2 August 2019. Retrieved 2022-08-29.
  16. ↑ Basu, Anushka (2025-10-02). "Fallout from Babylon Health's scandalous collapse spreads to construction tech". TheStreet Crypto: Bitcoin and cryptocurrency news, advice, analysis and more. Retrieved 2025-10-13.
  17. ↑ "AI, robots, pocket doctors: Patient-centred health tech". BBC News. 22 September 2014.
  18. ↑ "Doctor in your pocket? Babylon replaces your GP with an App". The Memo. Archived from the original on 2016-01-27. Retrieved 2016-01-21.
  19. ↑ Ghosh, Shona. "Saudi-backed $2 billion health firm Babylon is selling its Canada operations as part of a $70 million licensing deal". Business Insider. Retrieved 2022-04-25.
  20. ↑ "Babylon claims its chatbot beats GPs at medical exam". BBC News. 2018-06-27. Retrieved 2022-01-11.
  21. ↑ "Babyl's chatbot to enhance digital healthcare platform". The New Times | Rwanda. 2018-01-11. Retrieved 2022-04-25.
  22. ↑ Can AI beat a doctor? - BBC Click, 4 July 2018, retrieved 2022-04-25
  23. ↑ "Are babylon GPs NHS registered?". GP at hand. Retrieved 2021-04-21.
  24. ↑ "GP at Hand - NHS Launch" (PDF). NHS (National Health Service). Archived (PDF) from the original on 2022-01-12.
  25. ↑ Bostock, Nick (12 August 2021). "GP at Hand hits new milestone with first 100,000-patient practice list". www.gponline.com. Retrieved 2021-12-15.
  26. 1 2 3 Gulliver, John (2 November 2023). "The doctor won't see you now ...". Camden New Journal. p. 15.
  27. ↑ Kobie, Nicole (2022-08-23). "Babylon Disrupted the UK's Health System. Then It Left". Wired UK. ISSN 1357-0978.
  28. ↑ Jennings, Katie. "Digital Health Company Babylon Shutters U.S. Business, Lays Off Employees". Forbes. Retrieved 2023-10-26.
  29. ↑ Melton, Monica. "Babylon Health Gets $2 Billion Valuation With New Funding That Will Help It Expand In U.S." Forbes. Retrieved 2021-05-26.
  30. ↑ "Babylon teams up with Mount Sinai to launch AI-based app in New York City". FierceHealthcare. 5 May 2020. Retrieved 2021-05-26.
  31. ↑ Telehealth &Telecare Aware https://telecareaware.com/category/c1-telecare-telehealth-news/. Retrieved 2021-05-26. {{cite web}}: Missing or empty |title= (help)[failed verification]
  32. ↑ "Home State Health and Babylon Partner to Bring App-based, 24/7 Healthcare to Southeast Missouri". finance.yahoo.com. Retrieved 2021-05-26.
  33. ↑ "Digital health company Babylon acquires 700-physician group in California". beckershospitalreview.com. 20 May 2021. Retrieved 30 January 2022.
  34. ↑ "London's Babylon Acquires Higi to Deliver Digital-First Healthcare to US". pymnts.com. 5 January 2022. Retrieved 25 January 2022.
  35. ↑ "In its 2nd deal in 2 weeks, Babylon picks up DayToDay Health to bolster its remote care portfolio". fiercehealthcare.com. 19 January 2022. Retrieved 25 January 2022.
  36. ↑ "Babylon, the U.K. Digital Doctor App, Scores $25M to Develop AI-Driven Health Advice". 14 January 2016.
  37. ↑ Barlow, James (2016). Managing Innovation in Healthcare. Hackensack, New Jersey: World Scientific Publishing Company. p. 248. ISBN 9781786341525.
  38. ↑ "Babylon Health raises further $60M to continue building out AI doctor app – TechCrunch". techcrunch.com. 25 April 2017. Retrieved 2018-06-27.
  39. ↑ "London-based healthtech scaleup Babylon raises over half a billion dollars to scale to Asia and the US". Tech.eu. 2 August 2019. Retrieved 2021-05-12.
  40. ↑ "Highlights Q1 2020 | Kinnevik". kinnevik.com. Archived from the original on 2020-05-24. Retrieved 2020-05-24.
  41. ↑ "Kinnevik Q2 2020 Report" (PDF). Archived (PDF) from the original on 2020-09-27.
  42. ↑ "Financial Times". 3 June 2021. Archived from the original on 2021-06-03.
  43. ↑ Criddle, Cristina (22 November 2022). "Financial Times".
  44. ↑ "Yahoo Finance".
  45. ↑ "Babylon Holdings Limited (BBLN)". finance.yahoo.com. Retrieved 6 June 2022.
  46. ↑ "Babylon 'very cautious' over UK expansion". Health Service Journal. 27 May 2022. Retrieved 30 May 2022.
  47. ↑ "Babylon Health Investor Relations press release". 28 June 2023.
  48. ↑ "Babylon Health Investor Relations press release". 7 August 2023.
  49. ↑ Jennings, Hatie (August 15, 2023). "Digital health company Babylon files for bankruptcy in US, will liquidate". Forbes.
  50. ↑ Heather, Ben (2018-06-11). "Safety regulators reviewing concerns about Babylon's 'chatbot'". Health Service Journal. Retrieved 2019-01-01.
  51. ↑ "High-profile health app under scrutiny after doctors' complaints. Babylon advice service faces warnings it can miss symptoms of serious illness". Financial Times. 13 July 2018. Retrieved 2019-01-01.
  52. ↑ Das, Shanti (13 October 2019). "It's hysteria, not a heart attack, GP app Babylon tells women". The Sunday Times. Retrieved 13 October 2019.
  53. ↑ "BBC Two - Horizon, 2018, Diagnosis on Demand? The Computer Will See You Now". BBC. Retrieved 2019-01-01.
  54. ↑ Wong, David; Coiera, Enrico; Fraser, Hamish (24 November 2018). "Safety of patient-facing digital symptom checkers". The Lancet. 392 (10161): 2263–2264. doi:10.1016/S0140-6736(18)32819-8. ISSN 0140-6736. PMID 30413281.
  55. ↑ "An introductory guide to the medical device regulation (MDR)" (PDF). Retrieved 2 Jan 2019.
  56. ↑ Digital Healthcare: Is it clinically effective? - BBC Newsnight, 25 February 2020, retrieved 2022-04-26
  57. ↑ Lomas, Natasha (5 March 2021). "UK's MHRA says it has 'concerns' about Babylon Health — and flags legal gap around triage chatbots". Archived from the original on 2021-03-05.
  58. ↑ "Office of the Information and Privacy Commissioner of Alberta". oipc.ab.ca. Archived from the original on 2020-04-27. Retrieved 2020-05-04.
  59. ↑ "Telus Health ignored Alberta's privacy laws when it launched Babylon app, reports reveal". CBC News. Retrieved 2022-04-24.
  60. ↑ Taylor, Phil (2020-05-15). "Update: Abbot responds to Babylon coronavirus antibody test launch -". pharmaphorum.com. Retrieved 2020-05-19.
  61. ↑ "Statement from Abbott on use of Abbott's Architect SARS-CoV-2 antibody test with home kits | Abbott UK". abbott.co.uk. Retrieved 2020-05-22.
  62. ↑ "For patients, the public and professional users: a guide to COVID-19 tests and testing kits". Government of the United Kingdom. Retrieved 2020-05-29.
  63. ↑ Boseley, Sarah (2020-05-27). "English retailers told to halt coronavirus home antibody test deliveries". The Guardian. ISSN 0261-3077. Retrieved 2020-05-29.
  64. ↑ Gibbons, Katie. "Coronavirus: Shop-bought kits taken off shelves for being unreliable". The Times. ISSN 0140-0460. Retrieved 2020-05-28.
  65. ↑ Bodkin, Henry (2020-05-27). "Superdrug suspends sales of antibody tests following questions over reliability". The Telegraph. ISSN 0307-1235. Retrieved 2020-05-28.
  66. 1 2 Kelion, Leo (2020-06-09). "Babylon Health admits to GP app data breach". BBC News. Retrieved 2020-06-10.
  67. ↑ "Firebase URL 'leaked technical information on Babylon's GP at Hand'". Digital Health. 2020-06-19. Retrieved 2020-06-20.
  68. ↑ "robdyke/NHS-Apps-Library". GitHub. Retrieved 2020-06-20.
  69. ↑ "Babylon Health Services says it has 'duty' to point out CQC 'shortcomings'". Digital Health. 2017-12-13. Retrieved 2020-06-23.
  70. ↑ "Babylon Healthcare drops legal challenge against CQC". Digital Health. 2017-12-21. Retrieved 2020-06-23.
  71. ↑ Basu, Anushka (2025-10-02). "Fallout from Babylon Health's scandalous collapse spreads to construction tech". TheStreet Crypto: Bitcoin and cryptocurrency news, advice, analysis and more. Retrieved 2025-10-13.
[edit]
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