Draft:Prabath

Prabath Francis Prabath Francis is a Sri Lankan entrepreneur, education consultant, corporate trainer, sales and marketing strategist, and business leader. He is the Founder and Director of Triskele (Private) Limited, a Sri Lankan company specialising in international education, business consultancy, strategic marketing, corporate training, and international recruitment. He also serves as a Director of Arironi’s Origin and Click Solutions, contributing to business strategy, organisational development, and corporate growth across multiple industries. With a career spanning telecommunications, financial services, banking, insurance, education, and entrepreneurship, Francis has built expertise in customer relationship management, sales leadership, strategic marketing, international partnerships, and organisational development. His professional experience has enabled him to lead business transformation initiatives, develop international collaborations, and establish pathways connecting education with global employment opportunities. Early Life and Education Prabath Francis began his early education at Trinity College, where he completed his primary and secondary education. After leaving the institution in 2009, he entered the corporate sector, choosing to pursue a professional career in sales, customer relationship management, and business development. Throughout his career, Francis has continued his professional development through executive training, industry certifications, leadership programmes, and specialised studies in business management, marketing, customer experience, and international education. Professional Career Union Assurance Francis commenced his professional career with Union Assurance, where he entered the field of Sales and Marketing. His responsibilities included business development, client acquisition, relationship management, financial product promotion, and customer advisory services. Working within the highly competitive insurance industry enabled him to develop strong communication, negotiation, consultative selling, and customer relationship management skills. This role established the commercial foundation that would support his future leadership positions. Dialog Axiata PLC Following his success at Union Assurance, Francis joined Dialog Axiata PLC as a Junior Executive, where he was entrusted with managing the company’s prestigious Club Vision and VIP Customer portfolios. In this capacity, he was responsible for providing personalised relationship management services to premium customers while ensuring exceptional customer experiences through proactive engagement, complaint resolution, account management, and service excellence. His experience at Dialog strengthened his expertise in customer retention, premium customer servicing, operational excellence, and performance-driven relationship management. Sinhaputhra Finance PLC Francis later joined Sinhaputhra Finance PLC in Kandy as a Management Trainee. During his tenure, he gained comprehensive exposure to the financial services industry by working across numerous departments within the organisation. His responsibilities extended across: • Lending and Credit Evaluation • Recoveries and Debt Management • Fixed Deposits and Savings • Vehicle Finance and Imports • Human Resources • Information Technology • Customer Service • Branch Operations • Administrative Management Working across multiple business functions enabled him to develop a broad understanding of financial management, operational processes, customer service, compliance, risk management, and organisational leadership. Primus Building upon his multidisciplinary experience, Francis joined Primus as an Assistant Manager. In this role, he was responsible for supporting business development activities, strengthening customer relationships, improving operational efficiency, supervising teams, and contributing to organisational growth initiatives. His leadership abilities, analytical thinking, and customer-focused approach enabled him to manage complex operational responsibilities while delivering sustainable business outcomes. Nations Trust Bank PLC Francis subsequently joined Nations Trust Bank PLC as an Account Relationship Manager, where he managed the bank’s exclusive Inner Circle customer segment. His responsibilities included managing high-net-worth client portfolios, providing financial advisory services, identifying investment opportunities, cross-selling banking products, strengthening customer relationships, and maintaining exceptional service standards. His work focused on developing long-term customer relationships while contributing to the bank’s portfolio growth and customer retention objectives. Softlogic Life Insurance PLC Francis later joined Softlogic Life Insurance PLC as the Head of Customer Services and Cashless Discharge. In this leadership role, he oversaw customer service operations, hospital cashless discharge services, claims coordination, service quality management, and operational performance improvement. He worked closely with hospitals, healthcare providers, internal departments, and customers to ensure efficient service delivery while enhancing customer satisfaction and operational excellence. Union Bank PLC Following his tenure at Softlogic Life, Francis joined Union Bank PLC as an Account Relationship Manager. His role involved portfolio management, business development, relationship banking, financial advisory services, customer acquisition, and identifying growth opportunities within both personal and business banking segments. He continued to build expertise in strategic account management while strengthening his understanding of corporate banking and customer engagement. Career in Education Recognising the transformative impact of education, Francis transitioned into the international education sector by joining ApexEd Sri Lanka as Head of Sales and Marketing. He was responsible for leading national sales strategies, marketing campaigns, international student recruitment, institutional partnerships, brand positioning, and business development initiatives. His leadership significantly contributed to the organisation’s growth, resulting in his appointment as Managing Director. During his tenure, Francis led initiatives involving: • International student recruitment • University partnership development • Strategic business planning • Digital marketing • Brand development • Sales management • Corporate partnerships • Operational leadership • Team development • International expansion He played a key role in expanding educational opportunities for students seeking internationally recognised qualifications and overseas study pathways. Entrepreneurship Drawing on extensive experience across telecommunications, banking, insurance, finance, education, and business development, Francis founded Triskele (Private) Limited. Under his leadership, Triskele has grown into a diversified consultancy specialising in international education, strategic marketing, corporate training, business consultancy, recruitment, and partnership development. The company provides services including: • International student recruitment • University admissions • Overseas employment pathways • Corporate training • Strategic marketing consultancy • Brand development • Business development • Partnership management • Digital marketing • Business process consulting • Organisational development • Customer relationship management • Professional skills development • International collaborations Triskele works closely with universities, colleges, training providers, employers, government stakeholders, and international recruitment partners across Australia, Ireland, the United Kingdom, Germany, Finland, Malaysia, and several other countries. The organisation’s mission is to create sustainable pathways connecting education, professional development, and global career opportunities while supporting individuals and organisations through innovative, ethical, and customer-focused solutions. Other Business Interests Beyond Triskele, Francis serves as a Director of Arironi’s Origin and Click Solutions. Through these organisations, he contributes to strategic planning, marketing, digital transformation, business development, operational management, and corporate growth initiatives. His entrepreneurial interests extend across education, technology, branding, consultancy, customer engagement, and innovation. Corporate Training Alongside his executive responsibilities, Francis is an experienced Corporate Trainer specialising in: • Sales Excellence • Strategic Marketing • Customer Relationship Management • Leadership Development • Business Development • Professional Communication • Negotiation Skills • Team Building • Customer Experience Management • Performance Coaching • Employability Skills • International Recruitment • Career Development His training programmes are designed to improve organisational performance while equipping professionals with practical business and leadership skills. Leadership Philosophy Francis advocates ethical leadership, continuous learning, innovation, customer-centric service, and sustainable business growth. His leadership philosophy focuses on empowering individuals, building long-term partnerships, embracing technology, and creating opportunities through education and professional development. His work continues to focus on strengthening international partnerships, expanding educational opportunities, supporting workforce mobility, and developing innovative business solutions that create lasting social and economic impact.