Draft:Neighborly (franchisor)
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Comment: In accordance with Wikipedia's Conflict of interest guideline, I disclose that I have a conflict of interest regarding the subject of this article. Jeremymcfarbe (talk) 03:25, 10 August 2026 (UTC)
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| Formerly | Rainbow International (1981–1980s) The Dwyer Group (1980s–2018) |
|---|---|
| Type | Private |
| Industry | Franchising, home services |
| Founded | 1981 in Waco, Texas, U.S. |
| Founder | Don Dwyer Sr. |
| Headquarters | , U.S. |
Area served | North America, Europe |
Key people | Mike Davis (CEO) |
| Services | Plumbing, HVAC, electrical, cleaning, restoration, glass repair, property management |
| Owner | KKR |
| Website | www |
Neighborly is an American franchisor of residential and commercial home service businesses, headquartered in Irving, Texas. Neighborly licenses a portfolio of service brands covering plumbing, HVAC, electrical work, cleaning, restoration, glass repair, appliance repair, and property management.[1][2] As of 2026 the company reported approximately 28 brands and about 5,500 franchise locations operating in nine countries.[2][3]
The company was founded in 1981 by Don Dwyer Sr. and operated as The Dwyer Group before adopting the Neighborly name in 2018.[4][5] It has passed through several private equity owners and was acquired by KKR in July 2021.[1][6]
History
[edit]Founding and early growth
[edit]Don Dwyer Sr. founded the business in Waco, Texas, in 1981 as Rainbow International, a carpet cleaning franchise.[5] During the 1980s Dwyer acquired the plumbing franchise Mr. Rooter and organized the growing portfolio as The Dwyer Group, later adding Molly Maid, Mr. Handyman, Mr. Electric, Mr. Appliance, Glass Doctor, and Aire Serv.[5][4]
Private equity ownership
[edit]The Riverside Company took The Dwyer Group private in 2003 and acquired the company a second time in 2014.[7] In 2015 the company acquired Service Brands International, adding Molly Maid and Mr. Handyman to the portfolio.[5]
In June 2018, Harvest Partners, a New York private equity firm, acquired The Dwyer Group from Riverside in what was then the largest private equity transaction in the company's history. At the time the company reported 20 service brands and more than 3,200 franchisees operating in the United States and eight other countries.[7][4][8] The company adopted Neighborly as its corporate name the same year.[4][5]
On July 8, 2021, KKR agreed to acquire Neighborly from Harvest Partners, investing through its North American private equity fund. Terms were not disclosed. Neighborly reported approximately $3 billion in system-wide sales at the time, roughly double its level when Harvest acquired the company in 2018, along with 28 brands, more than 4,800 franchises, and about 10 million customers.[1][6][9]
Neighborly reached 5,000 franchise locations in early 2022.[10]
Leadership
[edit]Mike Bidwell joined the company in the 1980s, became chief operating officer in 2000, was named president in 2007, and became president and chief executive officer in January 2014. He led the company through its rebranding to Neighborly and the 2021 KKR acquisition.[11][12] Bidwell died unexpectedly in September 2023 at the age of 65.[11][12][13]
On June 24, 2024, Neighborly named Mike Davis chief executive officer, effective July 8, 2024. Davis had previously been chief executive of Mathnasium Learning Centers and spent 13 years at Universal Music Group, where he was executive vice president and general manager.[14][15]
Brands
[edit]Neighborly operates as a franchisor rather than a direct service provider, licensing its brands to independently owned franchises. As of 2026 the company reported approximately 28 brands globally, 19 of them in North America.[2]
| Brand | Service category |
|---|---|
| Mr. Rooter | Plumbing and drain cleaning[1] |
| Molly Maid | Residential cleaning[1] |
| Mr. Handyman | Home repair and maintenance[1] |
| Mr. Electric | Electrical services[1] |
| Aire Serv | Heating and air conditioning[2] |
| Glass Doctor | Glass repair and replacement[2] |
| Mr. Appliance | Appliance repair[1] |
| Rainbow Restoration | Water, fire, and mold restoration[5] |
| Dryer Vent Wizard | Dryer vent cleaning and repair[2] |
| Precision Garage Door Service | Garage door repair and installation[2] |
| Real Property Management | Residential property management[2] |
Operations
[edit]Franchisees operate individual territories under a Neighborly brand and pay initial franchise fees and ongoing royalties. Reported initial investment ranges vary by brand.[2] Neighborly provides shared services to its franchise network, including training, marketing, and technology systems, and operates a consumer application through which homeowners can book services across its brands.[2][3]
Neighborly has appeared on Entrepreneur magazine's annual Franchise 500 ranking.[2]
References
[edit]- 1 2 3 4 5 6 7 8 "KKR to Acquire Leading Home Services Platform Neighborly" (Press release). KKR. July 8, 2021. Retrieved August 9, 2026 – via Business Wire.
- 1 2 3 4 5 6 7 8 9 10 11 "How Neighborly Is Turning Essential Home Services into a Scalable Franchise Platform". Entrepreneur. Retrieved August 9, 2026.
- 1 2 "Neighborly". Neighborly. Retrieved August 9, 2026.
- 1 2 3 4 "Dwyer Group Acquired by Harvest Partners" (Press release). Dwyer Group. June 4, 2018. Retrieved August 9, 2026 – via PR Newswire.
- 1 2 3 4 5 6 "How We Began". Neighborly. Retrieved August 9, 2026.
- 1 2 "KKR Makes Winning Bid for Home-Services Franchisor Neighborly". Franchise Times. July 2021. Retrieved August 9, 2026.
- 1 2 "Dwyer Group Acquired by Harvest Partners". Franchising.com. June 4, 2018. Retrieved August 9, 2026.
- ↑ "Waco-based Dwyer Group acquired by Harvest Partners". KXXV. June 2018. Retrieved August 9, 2026.
- ↑ "Neighborly, Waco's former Dwyer Group, changes hands again". KWTX. July 8, 2021. Retrieved August 9, 2026.
- ↑ "Neighborly Kicks Off 2022 Reaching 5,000 Franchise Milestone" (Press release). Neighborly. 2022. Retrieved August 9, 2026.
- 1 2 "Neighborly CEO Mike Bidwell Dies Unexpectedly, Interim CEO Appointed". Franchise Times. September 2023. Retrieved August 9, 2026.
- 1 2 "Neighborly Announces the Unexpected Passing of its President & CEO, Mike Bidwell" (Press release). Neighborly. September 2023. Retrieved August 9, 2026 – via PR Newswire.
- ↑ "Neighborly announces 'unexpected passing' of company president". KXXV. September 2023. Retrieved August 9, 2026.
- ↑ "Neighborly Announces Mike Davis as its New CEO". International Franchise Association. June 2024. Retrieved August 9, 2026.
- ↑ "Neighborly Announces Mike Davis as its New CEO" (Press release). Neighborly. June 24, 2024. Retrieved August 9, 2026 – via PR Newswire.
External links
[edit]Category:Companies based in Waco, Texas Category:American companies established in 1981 Category:Franchises Category:Home improvement companies Category:Private equity portfolio companies Category:Kohlberg Kravis Roberts companies
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