Talk:Email management
Add topicFate of this article
[edit]There is a merge tag on this article from three years ago. This brings up the topic of what should happen to this article. I see some options:
- Merge to e-mail as suggested by tag. (Doesn't make sense to me, e-mail is way too broad a topic to include this)
- Move to e-mail management and make this a general article about how companies managing their e-mails
- Keep as is
If you have any other ideas, Throw them out here. Thanks, D O N D E groovily Talk to me 01:45, 19 March 2012 (UTC)
- It's been nearly a month, so I boldly moved the page. D O N D E groovily Talk to me 03:45, 14 April 2012 (UTC)
Replace dead citation in “Typical system components”
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Conflict-of-interest disclosure
I am Roscoe Morgan, founder of First AI Employee LLC, which published the proposed source. I am not editing the article directly.
Requested change
In the Typical system components section, please replace the current opening paragraph and component list, and remove the dead MIT citation attached to that material (currently citation 15).
Why a change is needed
- The MIT citation is unavailable.
- The current wording says that email-management systems assign reference numbers to all incoming emails.
- It also says that most current systems use Bayesian spam filters.
- These claims are overly broad and cannot presently be verified from the cited source.
Proposed replacement text
An email-management system may support some or all stages of receiving, screening, classifying, prioritizing, routing, assigning, responding to, tracking, retaining, and retrieving organizational email. Depending on its purpose, components may include spam and malware screening; conversation, case, or ticket tracking; classification and tagging; routing and assignment; connections to customer or transaction records; response tools; search; retention controls; and audit history.
Proposed replacement citation
<ref>{{cite web
|last=Morgan
|first=Roscoe
|title=What Is Email Management?
|url=https://firstaiemployee.com/learn/what-is-email-management/
|website=First AI Employee
|date=July 2026
|access-date=26 July 2026
}}</ref>
Rationale
The proposed wording avoids treating ticket identifiers or any single filtering method as a universal requirement. The proposed source directly discusses the functions listed above and cites NARA, NIST, IETF standards, and academic research.
I recognize that the proposed source is company-published and ask an uninvolved editor to determine whether it is appropriate. The reviewing editor may instead prefer one or more of the independent or official sources cited within the article.