Talk:Comparison of help desk issue tracking software
Add topic | This page was proposed for deletion by Gommeh (talk · contribs) on 20 August 2025. |
 | This article is rated List-class on Wikipedia's content assessment scale. It is of interest to the following WikiProjects: | |||||||||||||
| ||||||||||||||
Notability requirements
[edit]Please see Wikipedia's notability requirements. If you can write an article on the products being added using reliable sources, then we can keep them in the article. -- Scarpy (talk) 00:50, 21 December 2010 (UTC)
Notability table
[edit]| System | Scholar | Search(es) | News Archive | Search(es) | Books | Search(es) | Search notes | Last Checked |
|---|---|---|---|---|---|---|---|---|
| ATADesk | 0 | 0 | 0 | ATADesk | May 9, 2010 | |||
| CA Service Desk | 8 | 1,310 | 1 | CA Service Desk | May 9, 2010 | |||
| FIT Issue Management | 0 | 2 | 2 | Variations on ALCEA FIT Issue Tracking also and ALCEA Fast IssueTrack | May 9, 2010 | |||
| GLPI | 0 | 0 | 0 | Variations GLPI Gestionnaire libre de parc informatique and glpi-project.org found no English sources | May 9, 2010 | |||
| h2desk | 0 | 3 | 1 | h2desk | May 9, 2010 | |||
| HEAT (software) | 34 | 654 | 32 | FrontRange Solutions HEAT | May 9, 2010 | |||
| HelpSpot | 5 | 0 | 3 | HelpSpot UserScape | May 9, 2010 | |||
| HP ServiceCenter | 5 | 39 | 2 | HP ServiceCenter" | May 9, 2010 | |||
| IssueNet | 0 | 1 | 0 | IssueNet Elsinore | May 9, 2010 | |||
| IssueTrackerProduct | 8 | 0 | 1 | IssueTrackerProduct | May 9, 2010 | |||
| IssueTrak | 1 | 71 | 2 | IssueTrak -CEFPI -school -schools | May 9, 2010 | |||
| iSupport | 0 | 20 | 2 | iSupport GWI and c.Support GWI | May 9, 2010 | |||
| Kayako | 1 | 27 | 1 | Kayako HelpDesk | May 9, 2010 | |||
| Liberum Help Desk | 5 | 1 | 1 | Liberum Help Desk | May 9, 2010 | |||
| MailManager | 0 | 2 | 0 | MailManager logicalware | May 9, 2010 | |||
| Mojo Helpdesk | 1 | 1 | 0 | Mojo Helpdesk | May 9, 2010 | |||
| OTRS | 34 | 11 | 7 | Open-source Ticket Request System | May 9, 2010 | |||
| Request Tracker | 66 | 25 | 39 | Request Tracker ticket | May 9, 2010 | |||
| Simpleticket | 5 | 2 | 4 | Simpleticket | May 9, 2010 | |||
| Supportworks | 5 | 866 | 0 | SupportWorks Hornbill | May 9, 2010 | |||
| Target Helpdesk | 0 | 2 | 4 | Target Helpdesk | May 9, 2010 | |||
| Tele-Support Helpdesk | 2 | 11 | 0 | "Tele-Support" "HelpDesk" | May 9, 2010 | |||
| Vision Helpdesk | 0 | 34 | 0 | Vision Helpdesk | May 9, 2010 | |||
| Web Help Desk | 0 | 7 | 0 | Web Help Desk MacsDesign | May 9, 2010 | |||
| Zendesk | 7 | 62 | 7 | ZenDesk | May 9, 2010 | |||
Comments
[edit]Several of the help desk issue tracking software in this list is probably non-notable, and there is probably also plenty of notable systems not on this list. I'm going to make a table below with search results from the google searches (mostly) on reliable third party sources. If you want to add columns for other relevant search or update the table, please do. -- Scarpy (talk) 22:33, 9 May 2010 (UTC) I'm sorry but your notion of what is notable is really not of this world, you keep vendors on the list that has less than a 100 implementation and delete ventors that have 1000+ implementations? Can you please explain, and by looking at the Notability page then most of the open source products shouldn't be on that list? IT_Rick (talk) 14:41, 26 August 2010 (UTC)
- Have you read WP:N? -- Scarpy (talk) 00:50, 21 December 2010 (UTC)
Vibes
[edit]It was recently suggested this article be deleted to due to undesirable vibes. User:Gommeh I will endeavor in the future to give you good vibrations, or at least do better in such oscillation productions. Can you help me by explaining in a more objective way what your objection is? - Scarpy (talk) 11:56, 21 August 2025 (UTC)
- Chiefly it doesn't yet meet the notability standards for standalone lists. WP:NLIST and WP:SALAT. If there are sources that discuss the topic in detail, i.e. issue tracking systems for help desks instead of bug tracking, then they should be cited in the article. The fact that there aren't any cited here gives me the impression that the standalone list may not meet the guidelines, even if everything in the list might meet them.
- Must have put NOPAGE instead of NLIST, lol, thanks for catching that. Gommeh 📖/🎮 12:33, 21 August 2025 (UTC)