Talk:Carvana

Recent edits

Here's an explanation for my recent edits: MOS:INTRO says that the lead should summarize the sections in the body of the article, so everything in the lead needs to be in the body somewhere. I also revised the wording to sound less promotional, removed non-noteworthy trivial details (e.g., hwy sponsorship with only local coverage; see WP:INDISCRIMINATE and WP:GNG), and non-independent sources (like trade magazines and press releases). I'm happy to explain more if anyone has specific questions. PermStrump(talk) 00:13, 16 April 2016 (UTC)

Promotional content

User:ChrisCourtney and User:JonHansen3 - Wikipedia is not "social media" and not a vehicle for promotion, per WP:NOT which is what defines the mission of Wikipedia (and what is not the mission).

The content added by Chris here violated the WP:PROMO policy, the WP:VERIFY policy, and the WP:NPOV policy, and didn't follow the WP:MOS, Wikipedia's manual of style.

The content you restored together here has the same issues. Jytdog (talk) 18:32, 29 March 2017 (UTC)

Noticed edits of a similar nature from User:Macrandall3 recently, which significantly decreased the overall quality of the article. --Elephanthunter (talk) 01:58, 2 May 2019 (UTC)

Edit request

This line is incorrect in terms of how the business operates:

"The company delivers cars to customers for $200, or customers can also pick up their purchased vehicle from one of the company's car vending machines."

The requested change is to the following:

"The company delivers cars to customers anywhere in the contiguous United States, and offers free delivery for individuals living within 100 miles of a Carvana market[1]. Customers can also pick up their purchased vehicle from one of the company's car vending machines, with locations in Atlanta[2], Austin[3], Houston[4], Nashville[5], and San Antonio.[6]"

And the sources are as follows:
[1] - http://www.bizjournals.com/phoenix/news/2016/11/16/carvana-launches-in-10th-new-market-this-year.html (Ringle, Hayley)
[2] - http://www.foxnews.com/auto/2013/12/02/carvana-opens-used-car-vending-machine-in-atlanta.html (Gastelu, Gary)
[3] - http://fortune.com/2017/02/07/carvana-vending-machine-austin/ (Korosec, Kristen)
[4] - http://www.bizjournals.com/houston/news/2016/12/14/houstons-first-car-vending-machine-officially.html (Martin, Joe)
[5] - http://www.popsci.com/new-automated-car-vending-machine-opens-in-nashville (Kratochwill, Lindsey)
[6] - http://www.digitaltrends.com/cars/carvana-launches-automated-car-vending-machine-in-texas/ (Hard, Andrew)

JonHansen3 (talk) 18:55, 30 March 2017 (UTC)

Requesting a response for all 3 of these requests? I am confused at what is being asked here. jd22292 (Jalen D. Folf) (talk) 23:50, 9 July 2017 (UTC)

 Done; I've also incorporated a bit of one of your other requests into the sentence. jd22292 (Jalen D. Folf) (talk) 23:59, 16 July 2017 (UTC)

Edit request 2

Can we add something about the 23 markets that Carvana operates in?

Example:

As of March 2017, Carvana is active in 23 markets including Atlanta, Austin, Birmingham, Charlotte, Cincinnati, Cleveland, Columbus, Dallas, Hampton Roads, Houston, Indianapolis, Jacksonville, Memphis, Miami, Nashville, Orlando, Philadelphia, Pittsburgh, Raleigh, Richmond, San Antonio, Tampa, and Washington, D.C.. [1] [2]

Source for 22 out of 23 Markets:
[1] http://www.crainscleveland.com/print/article/20161207/NEWS/161209848/online-used-car-dealer-carvana-launches-service-in-cleveland (Suttell, Scott)

    "To date, Carvana has delivered cars to customers in 47 states. Carvana now offers free, as-soon-as next-day delivery to residents in 22 markets: Atlanta, Austin, Birmingham, Charlotte, Cincinnati, Cleveland, Columbus, Dallas, Houston, Indianapolis, Jacksonville, Memphis, Miami, Nashville, Orlando, Pittsburgh, Raleigh, Richmond, San Antonio, Tampa, Washington D.C., and now Hampton Roads."

Source for Philadelphia (23/23 markets)
[2] http://www.philly.com/philly/business/retail/Carvana-Drives-Into-Philly.html (Parmley, Suzette)

Hi @JonHansen3! I have a question about this edit request in particular, though I will still make the other 2 requests. Have there been any updates to the number of markets served by your company since this request was made? I would like to know before fulfilling this request.

For now, though, I have implemented only the part about the 23 locations. Please ping me if anything changes. jd22292 (Jalen D. Folf) (talk) 00:00, 17 July 2017 (UTC)

Edit request 3

The technology section doesn't read very clearly, and we were wondering if it could be looked into. We have attached copy that we think would be better without any major changes to what is being said.

First Paragraph:

Old:

In November 2013, Carvana opened a three bay "car vending machine" in Atlanta, Georgia that allowed people to pick up a car they had bought online, or to buy one of the cars without dealing with a sales person. and in 2015, the company opened an automated version of its car vending machine in Nashville, Tennessee -- a five-story glass tower that holds 20 cars at a time.


New:

In November 2013, Carvana opened a three-bay car vending machine in Atlanta, Georgia that allowed people to pick up a car they had bought online, and in 2015, the company opened an automated version of its car vending machine in Nashville, Tennessee -- a five-story glass tower that holds 20 cars at a time.

Second Paragraph:

Old:

After buying a car online, customers who chose to pick up their car from a car vending machine location by finding their transaction into a kiosk at the site or by inserting a special coin into a receptacle at the site.


New:

After buying a car online, customers can choose to pick up their car from a car vending machine. When they arrive at the car vending machine, customers are given a special coin which they insert into a receptacle at the site that initiates the vending process and delivers their car to one of the delivery bays.

JonHansen3 (talk) 19:23, 30 March 2017 (UTC)

I have implemented the first part of this request. The second part just seemed more complicated than what was already there. jd22292 (Jalen D. Folf) (talk) 23:57, 16 July 2017 (UTC)

References

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"Team members"

In the intro to the article, it says that "Carvana employs close to 20,000 team members." is 'team member' a synonym for employees? The language seems a little weird. — Preceding unsigned comment added by Vapblack (talk • contribs) 11:43, 29 April 2022 (UTC)

@Vapblack: I've removed the information. It's marketing-speak from a press release, and not really appropriate for Wikipedia. --Elephanthunter (talk) 02:29, 30 April 2022 (UTC)

Last sentence in intro paragraph not appropriate for article.

Carvana Co. is an online used car retailer based in Tempe, Arizona. The company was the fastest growing online used car dealer in the United States and is known for its multi-story glass tower car vending machines. Carvana was named to the 2021 Fortune 500 list, one of the youngest companies to be added to the list. Carvana's employee resource group, BEACON (Black Employees and Allies at Carvana), focuses on increasing connections and being champions of change and support its black employees, customers and community.

How is Carvana's beacon program relevant for this article? reads like filler, or promotion. I'm removing it. vap (talk) 11:04, 2 June 2024 (UTC)

Report from Hindenburg Research

Please see a research report from short seller Hindenburg Research. I've just skimmed the report and don't have time to write it up here, but it should be quite important. I'm a fan of Hindenburg's work, but wouldn't say that I have a WP:COI. You might see my article on The Signpost, The "largest con in corporate history"? to see why I'm an HR fan, or to judge my (possible) COI. Smallbones_(smalltalk) 18:09, 2 January 2025 (UTC)

Request to Review and Revise Hindenburg Research Subsection for Policy Compliance (COI Disclosure)

Hello, I have a COI as a Carvana employee and will not edit the article directly. I would like to request a review of the subsection on the 2025 Hindenburg Research report, as several parts appear to conflict with WP:NPOV, WP:RS, WP:UNDUE, and WP:BLP.

Hindenburg is a short-seller and therefore a non-independent, financially interested source. Per WP:BIASED and WP:ATTRIBUTEPOV, allegations from such sources should be carefully attributed and supported by independent secondary reporting. Several statements in the subsection are paraphrased in Wikipedia’s voice, and one quote (“former director…Fight Club”) comes from an unnamed source appearing only in Hindenburg’s report, which does not meet WP:RS for contentious material.

The subsection also gives disproportionate weight to a single non-independent source, exceeding the prominence it receives in independent media and creating a WP:UNDUE balance issue. In addition, the section relies heavily on the report itself rather than independent coverage, contrary to WP:PRIMARY and WP:SECONDARY.

Independent outlets also reported Carvana’s response to the report, which is currently missing and required for WP:NPOV. For example:

https://www.bloomberg.com/news/articles/2025-01-02/carvana-short-seller-report-from-hindenburg-claims-accounting-grift

https://www.bloomberg.com/news/articles/2025-01-06/carvana-extends-loan-sale-deal-with-ally-refuting-short-report

Analysts and financial institutions also issued responses that are absent from the subsection:

https://www.marketwatch.com/story/carvana-gets-its-first-upgrade-since-hindenburg-short-selling-report-575d1e02

https://www.investopedia.com/jpmorgan-sticks-with-outperform-call-on-carvana-despite-short-seller-report-8768692

Suggested framing:

“Following the release of the January 2025 report, several financial analysts responded with more positive assessments. JPMorgan maintained an overweight rating on Carvana shares and stated that its own research did not find evidence of inflated financial figures, and RBC Capital Markets upgraded the stock to outperform, viewing the market reaction as a buying opportunity. These responses noted continued demand strength and fundamentals in Carvana’s business model.”

These are independent secondary sources that meet WP:RS and provide significant viewpoints currently absent from the article. Including them would improve neutrality by presenting how major financial analysts evaluated the report and Carvana’s performance.

I am not requesting removal of the topic, only that it be aligned with Wikipedia’s sourcing and neutrality policies.

Thank you to any editor willing to review. JuniperHollow (talk) 19:32, 18 December 2025 (UTC)

Request to update the infobox

Hello, I'm a Carvana employee posting edit requests on the company's behalf. This is a very brief one: Could the Products field of the infobox be updated to say "New and used cars"? The company moved into the new car market in 2025. If the claim needs a citation, I've appended one to the end of this sentence.

References

Thanks, JuniperHollow (talk) 21:29, 1 June 2026 (UTC)

Done Added and the reference is now in the history section Aloneinthewild (talk) 22:40, 10 June 2026 (UTC)

I really appreciate the help, User:Aloneinthewild! I closed the old request above because I think I can put forward something more concrete—and easier for editors to review—in the near future. Thanks! JuniperHollow (talk) 18:46, 11 June 2026 (UTC)

No problem, thanks for explaining that. Aloneinthewild (talk) 21:08, 13 June 2026 (UTC)

Request to create new Business model section

Hello again, for my next request I'd like editors to consider adding a new Business model section to the article. It's something I've noticed is in a lot of other corporate Wiki articles. I've composed a draft that covers the basics of how Carvana's business works and what it offers to consumers, sourcing each claim from a mix of national, regional, and industry press outlets.

Business model section draft

Carvana operates an online automotive retail model. Customers may use its website or app to browse, buy, finance, and arrange delivery or pickup of new or used vehicles. Customers may also use Carvana to sell their own car or get it appraised. All used cars listed by Carvana have undergone a 150-point inspection and come with a 100-day warranty. Listings feature 360-degree photography of the vehicle available for purchase. Carvana offers a seven-day return policy on all purchases.

Vehicles purchased via Carvana are available for home delivery or for pickup at one of the company's vehicle vending machines, which are multi-story glass structures that dispense vehicles. In 2023, Carvana started offering same-day delivery. As of 2026, this service is available in 20 states.

Carvana also generates revenue by operating ADESA, a wholesale vehicle marketplace it purchased in 2022.

References

If anybody has feedback on the draft, just drop me a note below and I'll do my best to address your concerns. Thanks! JuniperHollow (talk) 20:36, 17 June 2026 (UTC)

N Declined The lead section may be brief, but online car retailer covers everything mentioned in the proposed text much more succinctly. The Carvana Wikipedia article doesnt need to reinvent the wheel when it comes to explaining to readers what services they offer their customers. Regards,  Spintendo  17:56, 28 June 2026 (UTC)

Thanks for reviewing this request, User:Spintendo. I obviously disagree your assessment. I think there are fine nuances to how Carvana operates and generates revenue that 1.) have been reported in reliable sources and 2.) are worth including in an encyclopedia article. Further, you link above to an article that describes franchise car dealerships. Carvana is, by contrast, a business that operates primarily online and offers delivery and pickup services not described in the linked article. The company buys and sells cars, but the model is pretty distinct from traditional car lots. With that said, I have a COI and I'm not a Wikipedia expert. I will defer to your experience and judgment.

If I could ask one question: do you think there's anything in this draft that would be worth including in one of the existing sections? For instance, same-day delivery is mentioned in the History. The sentence about that service reads: "In August 2023, Carvana introduced same-day delivery for customers purchasing or selling a vehicle, the service is currently available in Alabama, Arizona, Indiana, North Carolina, Georgia, Dallas-Fort Worth, and Central Florida." Would it be an improvement if that sentence read something like: "In 2023, Carvana started offering same-day delivery. As of 2026, this service is available in 20 states"?

Anyway, that's just a thought. Thanks again for taking the time. Cheers, JuniperHollow (talk) 17:08, 7 July 2026 (UTC)

Request to update History section

Hello! I'd like to propose some revisions to the History. The section is solid overall, but going through it with a fine-toothed comb, I noticed that it's a bit disorganized and light on information about what the company has been up to over the past couple of years. So I've assembled a section draft, which does the following:

• Adds subsection headers, for the sake of organization

• Relocates a few existing claims, so that everything in the section proceeds chronologically

• Revises a few existing claims, for clarity

• Adds passages about the company's restructuring and return to profitability

I'll use the side-by-side comparison feature here, so that editors can easily see everything that my draft changes. Here is the side-by-side:

History (as it is now) vs. History draft

−

Carvana was founded by Ernest Garcia III, Ryan Keeton and Ben Huston in 2012. The company's initial funding round came from the used car retailer and finance company [[DriveTime]]. A year later Carvana opened its first iteration of a car vending machine. In 2015, a fully automated, commemorative coin-operated version of the signature car vending machine opened in [[Nashville, Tennessee]]. Carvana currently operates over 30 vehicle vending machines in the US. In April 2017, the company went public and began trading on the [[New York Stock Exchange]] under the symbol CVNA. Also in the same year Carvana acquired rival automotive startup Calypso and in this same year Carvana's co-founders were included in Fortune’s 40 Under 40 list in 2017. The following year Carvana spent $22 million to acquire [[Mark Cuban]]-backed Car360 for its smartphone technology for taking vehicle photos with [[Computer vision|3D computer vision]], [[machine learning]], and [[augmented reality]]. In 2022, Carvana acquired ADESA, the nation’s second-largest wholesale auto auction chain, for $2.2 billion to increase its real estate footprint. Carvana began offering touchless delivery and pick-up in March 2020 during the [[COVID-19 pandemic]]. In Q2 for that year, the company reported a 25% increase in vehicle sales, as a result of physical dealership sellers being closed as a consequence of the [[COVID-19 pandemic]]. Carvana had a gross revenue of $1.12 billion, up 13% for April–June 2020. Throughout that year Carvana sold 244,111 vehicles and posted annual revenue of $5.587 billion, making it the second largest online used-car retailer in the U.S. As of November 2023, Carvana's as-soon-as-next-day delivery was available in 300+ markets nationwide. During the COVID-19 pandemic, Carvana's market value increased when consumers turned to vehicle online marketplaces. In August 2023, Carvana introduced same-day delivery for customers purchasing or selling a vehicle, the service is currently available in [[Alabama]], [[Arizona]], [[Indiana]], [[North Carolina]], [[Georgia (U.S. state)|Georgia]], [[Dallas-Fort Worth]], and [[Central Florida]].In May 2022, ''[[The Wall Street Journal]]'' reported that Carvana had to lay off 12% of its staff (2,500 employees) after falling short of growth expectations. Carvana stock was 90% off its 52-week stock price as interest in the company collapsed. On November 4, 2022, Carvana's stock price dropped around 40% following its poor third-quarter financial results. The total number of used vehicles sold declined by 8% to 102,570. Analysts blamed rising borrowing costs and elevated used-car prices. In February 2024, ''[[CNBC]]'' reported Carvana had spent the last 18 months restructuring its operations and debt given concerns about potential bankruptcy. As part of the shift from growth to cost cutting, the company lowered its headcount by more than 4,000 people, removed $1.1 billion of annualized expenses out of operations; released a new proprietary software called Carli that would allow for end-to-end processing of vehicle reconditioning and other tasks that were previously manual; built specific tools for inbound and outbound logistics activities like mapping, route optimization, and driver schedule management; and introducing new tools that employed [[generative artificial intelligence]] for some tasks. The company moved into the new car market in 2025.

+

<div class="fake-heading h2">History</div><div class="fake-heading h3">2012-2017</div>Carvana was founded by Ernest Garcia III, Ryan Keeton and Ben Huston in 2012. The company's initial funding round came from the used car retailer and finance company [[DriveTime]]. The company opened its e-commerce platform and sold its first car in 2013. In 2015, the company opened its first fully automated, commemorative coin-operated car vending machine in [[Nashville, Tennessee]]. In April 2017, the company went public and began trading on the [[New York Stock Exchange]] under the symbol CVNA. That same year, Carvana acquired rival automotive startup Calypso and its co-founders were included in Fortune’s 40 Under 40 list. <div class="fake-heading h3">2018-2022</div>In 2018, Carvana spent $22 million to acquire [[Mark Cuban]]-backed Car360 for its smartphone technology for taking vehicle photos with [[Computer vision|3D computer vision]], [[machine learning]], and [[augmented reality]]. Carvana used this technology to create car listings that feature 360-degree photography. Carvana began offering touchless delivery and pick-up in March 2020 during the [[COVID-19 pandemic]]. In the second quarter of that year, the company reported a 25% increase in vehicle sales, partially as a result of physical dealerships being closed during the pandemic. Throughout that year, Carvana sold 244,111 vehicles and posted annual revenue of $5.587 billion, making it the second largest online used-car retailer in the U.S. In February 2022, Carvana acquired ADESA, the nation’s second-largest wholesale auto auction chain, for $2.2 billion to increase its real estate footprint. In May 2022, ''[[The Wall Street Journal]]'' reported that Carvana had to lay off 12% of its staff (2,500 employees) after falling short of growth expectations. By December 2022, the company's stock price had declined by approximately 99 percent from its peak.<div class="fake-heading h3">2023-present</div>In July 2023, Carvana worked with a group of noteholders led by [[Apollo Global Management]] in order to restructure its debt. This restructuring, which reduced Carvana's debt by approximately $1.2 billion, involved securing approximately $5.2 billion in previously unsecured bonds. In August 2023, Carvana introduced same-day delivery for customers purchasing a vehicle. As of 2026, this service is available in 20 states. In February 2024, ''[[CNBC]]'' reported Carvana had spent the last 18 months restructuring its operations and debt given concerns about potential bankruptcy. As part of the shift from growth to cost cutting, the company lowered its headcount by more than 4,000 people and removed $1.1 billion of annualized expenses out of operations. It also released a new proprietary software called Carli that would allow for end-to-end processing of vehicle reconditioning and other tasks that were previously manual; built specific tools for inbound and outbound logistics activities like mapping, route optimization, and driver schedule management; and introducing new tools that employed [[generative artificial intelligence]] for some tasks. Following Carvana's restructuring, the company returned to profitability. In the fourth quarter of 2024, Carvana reported a net income of $159 million, which represented an improvement on the $200 million loss it recorded in the fourth quarter of 2023. In 2025, the company moved into the new car market. That same year, Carvana joined the [[S&P 500]].  In 2026, the company was ranked 220th in the [[Fortune 500|''Fortune'' 500]].

References

And here is what my draft looks like by itself:

History draft

History

2012-2017

Carvana was founded by Ernest Garcia III, Ryan Keeton and Ben Huston in 2012. The company's initial funding round came from the used car retailer and finance company DriveTime. The company opened its e-commerce platform and sold its first car in 2013. In 2015, the company opened its first fully automated, commemorative coin-operated car vending machine in Nashville, Tennessee.

In April 2017, the company went public and began trading on the New York Stock Exchange under the symbol CVNA. That same year, Carvana acquired rival automotive startup Calypso and its co-founders were included in Fortune’s 40 Under 40 list.

2018-2022

In 2018, Carvana spent $22 million to acquire Mark Cuban-backed Car360 for its smartphone technology for taking vehicle photos with 3D computer vision, machine learning, and augmented reality. Carvana used this technology to create car listings that feature 360-degree photography.

Carvana began offering touchless delivery and pick-up in March 2020 during the COVID-19 pandemic. In the second quarter of that year, the company reported a 25% increase in vehicle sales, partially as a result of physical dealerships being closed during the pandemic. Throughout that year, Carvana sold 244,111 vehicles and posted annual revenue of $5.587 billion, making it the second largest online used-car retailer in the U.S.

In February 2022, Carvana acquired ADESA, the nation’s second-largest wholesale auto auction chain, for $2.2 billion to increase its real estate footprint.

In May 2022, The Wall Street Journal reported that Carvana had to lay off 12% of its staff (2,500 employees) after falling short of growth expectations. By December 2022, the company's stock price had declined by approximately 99 percent from its peak.

2023-present

In July 2023, Carvana worked with a group of noteholders led by Apollo Global Management in order to restructure its debt. This restructuring, which reduced Carvana's debt by approximately $1.2 billion, involved securing approximately $5.2 billion in previously unsecured bonds. In August 2023, Carvana introduced same-day delivery for customers purchasing a vehicle. As of 2026, this service is available in 20 states.

In February 2024, CNBC reported Carvana had spent the last 18 months restructuring its operations and debt given concerns about potential bankruptcy. As part of the shift from growth to cost cutting, the company lowered its headcount by more than 4,000 people and removed $1.1 billion of annualized expenses out of operations. It also released a new proprietary software called Carli that would allow for end-to-end processing of vehicle reconditioning and other tasks that were previously manual; built specific tools for inbound and outbound logistics activities like mapping, route optimization, and driver schedule management; and introducing new tools that employed generative artificial intelligence for some tasks.

Following Carvana's restructuring, the company returned to profitability. In the fourth quarter of 2024, Carvana reported a net income of $159 million, which represented an improvement on the $200 million loss it recorded in the fourth quarter of 2023. In 2025, the company moved into the new car market. That same year, Carvana joined the S&P 500.  In 2026, the company was ranked 220th in the Fortune 500.

References

I'm going to tag in User:Aloneinthewild, since they've demonstrated an interest in this article, but I welcome feedback from any and all independent editors. Thanks! JuniperHollow (talk) 16:27, 17 July 2026 (UTC)

I noticed that User:TonySt recently defended the article from vandalism, so I'm going to ask if they would like to review this request. JuniperHollow (talk) 23:45, 29 July 2026 (UTC)