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Chip Bell

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From Wikipedia, the free encyclopedia
Chip R. Bell
Dr. Chip R Bell
EducationUniversity of Georgia
Vanderbilt University
The George Washington University
OccupationsSpeaker, author, consultant
Known forCustomer forensics, Customer journey mapping[1]

[2]

Service innovation

Chip R. Bell is an American author and consultant specializing in customer service and loyalty. He is known for developing methods for customer journey mapping and customer forensics.[3][4]

Education

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Chip Bell obtained his bachelor's degree in psychology and political science from the University of Georgia, a masters in Behavioral Science from Vanderbilt University, and a doctorate in Organizational Behavior/Human Resource Development from The George Washington University.[3][5]

Military service

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Chip Bell served as an infantry unit commander with the 82nd Airborne Division during the Vietnam War, [3] and was a guerilla tactics instructor at the U.S. Army Infantry School at Fort Benning.[6] Bell received two Bronze Stars, two Purple Hearts, and two Air Medals.[7][8]

Publications

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Bell has authored or co-authored twenty-four books.[9] In February 2017, Bell published a book titled Kaleidoscope: Delivering Innovative Service that Sparkles.[10][11] His works include Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions (2020).[12]

Bibliography

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  • Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions Berrett-Koehler Publishers (2020); ISBN 9781523090204.
  • Book Mark: How to Be an Author Georgia Writer's Museum (2019); ISBN 0692069151.
  • Kaleidoscope: Delivering Innovative Service that Sparkles Greenleaf Book Group (2017); ISBN 9781626343948
  • Sprinkles: Creating Awesome Experiences Through Innovative Service Greenleaf Book Group (2015); ISBN 1626341753
  • Managers as Mentors: Building Partnerships for Learning, 3rd Edition (with Marshall Goldsmith), Berrett-Koehler Publishers (2013); ISBN 9781576750438
  • The 9½ Principles of Innovative Service, Simple Truths (2013)
  • Wired and Dangerous: How Your Customers Have Changed and What to Do About It (with John R. Patterson), Berrett-Koehler Publishers (2011); ISBN 9781605099750.
  • Take Their Breath Away: How Imaginative Service Creates Devoted Customers with John R. Patterson, John Wiley & Sons (2009)
  • Customer Loyalty Guaranteed: Create, Lead and Sustain Remarkable Customer Service (with John R. Patterson), Adams Business (2007); ISBN 1-59869-468-5
  • Magnetic Service: Secrets for Creating Passionately Devoted Customers (with Bilijack R. Bell), Berrett-Koehler Publishers (2006); ISBN 9781576753750.
  • Beep! Beep!: Competing in the Age of the Road Runner (with Oren Harari), Warner Books (2000); ISBN 0-446-52353-4
  • Knock Your Socks Off Service Recovery with Ron Zemke AMACOM (2000)
  • Service Magic: The Art of Amazing Your Customers (with Ron Zemke), Dearborn Trade (2003); ISBN 0-7931-6467-2
  • Customer Love: Attracting and Keeping Customers for Life Executive Excellence Publishing (2001); ISBN 1-890009-78-4
  • Dance Lessons: Six Steps to Great Partnership in Business and Life (with Heather Shea), Berrett-Koehler Publishers (1998); ISBN 9781576750438.
  • Customers as Partners-Building Relationships That Last: Building Relationships That Last, Berrett-Koehler Publishers (1994); ISBN 9781881052548.
  • Managing Knock Your Socks Off Service with Ron Zemke, AMACOM (1992)
  • Service Wisdom: Creating and Maintaining the Customer Service Edge (with Ron Zemke), Lakewoods Pubns (1989); ISBN 0-943210-08-9
  • Understanding Training: Perspectives and Practices (with Fredric Margolis), Pfeiffer & Co (1989); ISBN 0-88390-226-5
  • The Trainer’s Professional Development Handbook (with Ray Bard and Leslie Stephen), Wiley (publisher) (1987); ISBN 1-55542-067-2
  • Instructing for Results (with Fredric Margolis), Pfeiffer & Co (1986); ISBN 0-88390-196-X
  • Clients and Consultants: Meeting and Exceeding Expectations (with Leonard Nadler), UNKNO (1985); ISBN 0-87201-119-4

Awards

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  • Top 30 Thought Leaders in North America - Leadership Excellence Magazine[13]
  • Leadership 500 Excellence Award, 2016[14]
  • Leadership Excellence 100 Top Thought Leaders for 2008[15]
  • 2018 Bronze Stevie Award for Innovative Customer Service Training Design[16]

Book awards

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  • Bronze Award for Business Innovation Books, Axiom Business Book Awards (2021)[17]
  • Bronze Award for Top Sales Book, Axiom Business Book Awards (2012)[18]
  • Silver Award for Top Business/Career/Sales; Independent Publisher Awards (2011)[19]
  • Top Business Book; Benjamin Franklin Award Winner; IBPA (2004)[20]
  • Finalist, National Indie Excellence Award (2018)[21]
  • Best Book Award - Business: Marketing & Advertising (2017); AmericanBookFest [22]
  • Benjamin Franklin Award (2004); Independent Book Publishers Association[23]

References

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  1. ↑ "6 User Journey Mapping Examples: How UX Pros Do It". August 2, 2019.
  2. ↑ "What CEO's Don't Know About Lost Customers". media.the-ceo-magazine.com. February 19, 2014.
  3. 1 2 3 Pudhorodsky, Corey (31 October 2011). "Meet Chip Bell, Summit Keynote Speaker". npENGAGE. Blackbaud. Retrieved 19 April 2017. Chip Bell is an author, consultant, and regular keynote speaker who...
  4. ↑ "Caring". Caring. www.nahc.org/caringmagazine/: NAHC. pp. 37–38. Retrieved 19 April 2017.
  5. ↑ Bell, Chip (1977). Human resource development practitioners: meeting their perceived learning needs through non-traditional academic study. WorldCat. OCLC 4705176.
  6. ↑ "Chip Bell: Business Leader". issuu.com. Daymarker Publishing. December 2014. Retrieved 19 April 2017.
  7. ↑ "Chip Bell archives".
  8. ↑ "Life on the Water magazine: Holidays on the Water by Life on the Water magazine - Issuu". issuu.com.
  9. ↑ "Chip Bell: Customer-Focused Strategy Expert and Author". Speakerpedia.com. Speakerpedia. Retrieved 19 April 2017. He has authored eight national best-selling books...
  10. ↑ McLeod, Lisa (16 March 2017). "Can Customer Service Touch Your Soul?". Forbes. Retrieved 19 April 2017.
  11. ↑ Economy, Peter (13 February 2017). "How to 'Kaleidoscope' Your Customers". inc.com. Inc. Retrieved 19 April 2017.
  12. ↑ "Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions".
  13. ↑ "Leadership Excellence".
  14. ↑ "Chip Bell website" (PDF).
  15. ↑ "PR.com". PR.com.
  16. ↑ "Stevie Awards".
  17. ↑ "2021 AXIOM BUSINESS BOOK AWARD MEDALISTS". Axiom Business Book Awards. Retrieved 28 March 2022.
  18. ↑ "2012 Medalists". www.axiomawards.com.
  19. ↑ "2012 Independent Publisher Book Awards Results". Independent Publisher - feature.
  20. ↑ "IBPA".
  21. ↑ "National Indie Excellence Award".
  22. ↑ "American Book Fest". americanbookfest.com.
  23. ↑ "Benjamin Franklin Award".
[edit]
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