Computer telephony integration

This article is about computer telephony integration. For cyber threat intelligence, see Cyber threat intelligence. For the telephony API in Microsoft Windows, see Telephony Application Programming Interface.

Computer-telephony integration, also called computer–telephone integration or CTI, is a general term for technologies that coordinate interactions between telephones and computers. The term is predominantly used to describe desktop-based applications that improve user efficiency, though it can also refer to server-based functionality such as automatic call routing.

See also

• Automatic number identification (ANI)
• Automatic call distributor
• Dialed Number Identification Service (DNIS)
• Predictive dialer
• Screen pop
• Computer-supported telecommunications applications (CSTA)
• Multi-Vendor Integration Protocol
• Specific implementations:
  • CT Connect
  • PhoneValet Message Center
  • Telephony Application Programming Interface (TAPI)
  • Telephony Server Application Programming Interface (TSAPI)
  • WindowPhone

External links

• User Agent CSTA (uaCSTA) - TR/87 - ECMA International