// Workers AI · dad joke modeWhy did Kids Helpline go to therapy? It had a lot of hang-ups.
 | This article may rely excessively on sources too closely associated with the subject, potentially preventing it from being verifiable and neutral. (January 2025) |
| Services | Phone counselling Online counselling Email counselling |
|---|---|
| Affiliations | yourtown |
| Website | kidshelpline |
Kids Helpline is a free Australian telephone and online counselling service for young people aged between 5 and 25. Counsellors respond to calls about issues ranging from relationship breakdown and bullying to sexual abuse, homelessness, suicidal thoughts, depression and drug and alcohol usage.[citation needed]
Funding
[edit]The service is primarily funded by yourtown, an Australian youth community services organisation, which provides the Kids Helpline service.[1] Supported by the Australian Government (through the Department of Health, Disability and Ageing and the Australian Human Rights Commission), the Queensland Government, and Government of Western Australia. It is also supported by corporate sponsors, Optus, Bupa, Future Generation Investment Company, and First National Real Estate.[2]
Counselling methods
[edit]All counsellors that provide services through Kids Helpline are university-qualified and are formal employees of yourtown.[3]
- Phone Counselling. Free counselling over the phone available at all times, on 1800 55 1800. The service is a freecall number from all mobiles on Australian carriers, landlines and public payphones.[4]
- Online Counselling. Called 'WebChat', Kids Helpline counselling is also available online through the website. This service is available 24 hours a day, 7 days a week. Generally, this service has high wait times, ranging up to 50 minutes during peak times in evenings.[5]
Long-term users of the service can also access case management through Kids Helpline, as well as "wrap around care" where a trusted adult is involved in ensuring a child's welfare. Kids Helpline can also refer patients onwards to more formal and in-person services.[3]
Kids Helpline previously had Email Counselling, but ceased to provide this service.[6]
See also
[edit]References
[edit]- ↑ "Kids Helpline". yourtown. 5 June 2018. Archived from the original on 22 June 2020. Retrieved 21 June 2020.
- ↑ "Our Funders". Kids Helpline. 23 November 2017. Archived from the original on 22 June 2020. Retrieved 21 June 2020.
- 1 2 "FAQs". Kids Helpline. 13 November 2017. Archived from the original on 10 August 2020. Retrieved 21 June 2020.
- ↑ "About Phone Counselling". Kids Helpline. 9 January 2018. Retrieved 21 June 2020.
- ↑ "About WebChat Counselling". Kids Helpline. 8 January 2018. Archived from the original on 19 June 2020. Retrieved 21 June 2020.
- ↑ "About Email Counselling". Kids Helpline. 15 November 2017. Retrieved 21 May 2026.
External links
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